Overnight Security/shuttle Driver - Austin, United States - Holiday Inn Austin Airport

Description

POSITION JOB DESCRIPTION

TITLE:
Overnight Security/Hotel Shuttle Driver


DEPARTMENT:
Front Office


REPORTS TO:
Operations Manager

The Overnight Security/Hotel Shuttle Driver associate will be scheduled two nights per week as Security and two nights as Shuttle Driver.

As a Security Officer, associate is responsible for patrolling the hotel parking lot and grounds at both properties to maintain a safe and secure environment for hotel guests and associates.

The associate will report any safety or security disturbance immediately using both verbal and nonverbal reporting measures. The associate is responsible for completing a checklist while on foot patrol.

As a Shuttle Driver, associate is responsible for picking up guests from the Airport, transporting to the hotel and assisting with luggage using exceptional customer service skills.

ESSENTIAL RESPONSIBILITIES

Shuttle Driver

• Ensure the vehicle is clean, gassed, and ready to go, noting any malfunction at the first sign.
• Transport guests safely to and from the property, assisting guests safely into and out of vehicle.
• Graciously welcome guests with open doors and luggage assistance.
• Will be required to report to work on time, always wear a clean uniform and visible name during schedules shift, as well as maintains a wellgroomed and professional appearance while on property.
• Maintain the cleanliness and neatness in shuttle at all times.
• Be able to give accurate directions and information regarding the immediate area
• Maintain confidentiality of all guests and hotel information
• Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation.

Security Officer

• Patrol parking lots of both Holiday Inn and Candlewood Suites parking lots to observe and identify potential security and safety risks. Evaluate situations and make logical decisions on how to proceed. Report any suspicious behavior via radio to the supervisor on duty or Night Auditor.
• Maintain knowledge of: a) scheduled daily activities. b) daily arrivals/departures, house count. c) Features and services provided by the hotel. d) hours of operation of each outlet. e) Parking facilities, layout, hours of operation, prices and procedures.
• Investigate noise complaints, assist with medical emergencies, to ensure guest and associate safety and security.
• Collect information for the investigation of accidents, thefts, property loss, and unlawful activities. Document details and advice hotel management. Prepare daily reports.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
• Has full knowledge, understanding and adheres of our company's handbook, SOP's, policies and processes.
• Demonstrates excellent listening skills and communicates effectively while conveying patience and understanding.
• Treats all customers with dignity and respect and establishes a trusting relationship with them, while maintaining confidences.
• Works collaboratively with all Team Members and takes whatever action is necessary to provide the highest level of service to all customers of the hotel.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by leadership.

BEHAVIORAL FOCUS
At G Lodging, our core values which provide a guide for our decisions are:

• _
  Do the Right Thing_: demonstrate empathy, honor and integrity in all that we do.

- _
Think We, not Me:_ Together as a team we reach new heights in our work and community.
- _
Be Your Best Self_**: We are engaged, move with purpose, and serve with enthusiasm.
- _
Think Like a Guest, Act Like an Owner:_ Anticipate the needs of our guests and value our properties.


CORE COMPETENCIES
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence

Education/Formal Training
High School diploma or equivalent experience.


Experience

• Previous security experience, preferred.
• A track record of successful customer service.

Knowledge/Skills

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and coworkers, both in person and by telephone
• Ability to work cohesively with coworkers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Must be flexible regarding scheduling as it is based on business demands.
• Excellent customer service and teamwork.
• Successful completion of criminal background.
• Must have a clean driving record.

Physical Demands
The physical demands described here are representative of thos