- Ensure the client's needs are met and clients are satisfied at all times
- Own and manage the end-to-end portfolio of clients' post-sales
- Conduct weekly, monthly, and quarterly client engagements (remote and onsite) to improve client care
- Facilitate Quality Assurance surveys with clients on a regular basis
- Coordinate product fulfillment requests between clients and procurement team
- Act as primary point of contact for clients' inquiries as it relates to billing, services and feedback
- Resolve various conflicts/issues with clients as it pertains to services rendered, fulfillment requests or billing.
- Identify clients' needs for training, additional services, or modification of services
- Interact and coordinate with other business functions such as Support, Projects and vCIO working on the same account
- Ensure that service requests are properly resolved
- Make proactive calls to ensure clients are satisfied
- Take a personal interest in and responsibility for the quality of work performed or associated with
- Follow all company policies and best practices such as accurate time tracking
- Desire to work on the customer-facing side of a tech company
- Intermediate IT knowledge
- Strong interest in IT
- Working knowledge of Microsoft Office applications
- Ability to pay close attention to detail
- Self-motivated with the ability to work in a fast-moving environment
- Strong interpersonal skills including phone manner, written communication, and client-care
- Ability to multi-task and take initiative and ownership of assigned tasks
- Hardworking and dedicated outlook
- Good collaboration and teamwork abilities
- Ability to take direction and absorb information quickly
- Have a strong positive attitude, and a genuine love of customer service
- Demonstrates ability to learn quickly, work independently, and work through issues with minimal escalation
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Foodservice Account Manager
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Technical Account Manager
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JFR Staffing Howell, United StatesMission: · My client is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients. The Technical Account Manager is the client liaison within the company and ensues the client's needs are met by interfacing with the other internal d ...
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Account Manager
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IFF Howell, United StatesAccount Manager · Apply now » · Date:May 29, 2024 · Location: South Brunswick Township, NJ, US, 08810 · Company: IFF Family of Companies · Job Description · Do you possess an entrepreneurial spirit? Do you have a creative mind and a passion for delighting customers and consumers? ...
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International Flavors And Fragrances Howell, United States· Job Description · At IFF, we work tirelessly to discover flavors, fragrances and ingredients that inspire customers and delight consumers.Passionate, creative, empowered and expert, we are constantly looking for new challenges-and developing new-to-world solutions that answer ...
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Major Accounts Manager
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American Water Howell, United States*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. O ...
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Account Manager
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Traveling Compliance Director of EVS
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Field Manager
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Customer Account Specialist
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Senior Accountant
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Bristol-Myers Squibb Howell, United StatesWorking with Us · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production lin ...
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Finance Director
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Vaco Howell, United StatesOur REIT client is seeking a Finance Director to manage Complex Finance functions for their diverse and growing Industrial Portfolio, which includes several hospitality entities. The Finance Director will oversee Budgeting & Forecasting, Financial close, Profit & Loss reporting, ...
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Proofreader
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American Cybersystems Howell, United StatesInnova Solutions is immediately hiring for a Content Management - Proofreader Position type: Full-time Contract Duration: 06 Months Location: Lawrence Township, NJ 08648 As a Content Management - Proofreader you will: * Proofreads all written and digital content to ensure all mat ...
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Territory Sales Representative
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Personal Trainer Afternoon
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Loader Howell
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Loader Howell
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Utility Clerk Part Time
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BJ's Wholesale Club Howell, United States Part timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their au ...
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Lift Operator Howell
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Loader Howell
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United Natural Foods Howell, United StatesJob Ref: Location: Howell, NJ 07731 Location Flexibility: Onsite Category: Logistics and Warehouse Job Type: Full-time Job Status: Non-exempt Pay Basis Hourly Pay Rate $20.75 · Job Overview: · Responsible for loading trucks with product safely and efficiently. Ensures correct pro ...
Technical Account Manager - Howell Township, United States - JFR Staffing
Description
Job Description
Job DescriptionMission:
My client is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients. The Technical Account Manager is the client liaison within the company and ensues the client's needs are met by interfacing with the other internal departments. This role is largely client facing and will require frequent day to day interaction with executives, facility administrators, office managers and/or other key points of contact. An in-depth knowledge and understanding of the clients' business are necessary to be successful in this position.
The candidate would initially be placed in an Associate Client Coordinator role while their portfolio of clients was built. On a periodic basis additional clients and responsibilities would be added, and once they assume full responsibility of their portfolio the position would transition into a Client Coordinator role.
Expected Outcomes:
Competencies:
