Product Analyst I - Southington, United States - COCC

COCC
COCC
Verified Company
Southington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support.

Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success COCC offers a progressive training program to support employees in personal and professional development.


What we need


The Product Development group is the focal point for all activities pertaining to product strategy, market requirements, positioning, and launch of products.

We are looking for a motivated, team-player who possesses a comprehensive understanding of the banking industry combined with project management experience, business analysis/critical thinking techniques, presentation skills and the capability to take a new product or service from design to implementation at a client.

The Product Analyst plays a role throughout the implementation and/or development lifecycle.

From a functional perspective, she/he needs to be comfortable working on issues across a range of disciplines including operations, technology, compliance/legal, marketing, and pricing.

Once a product is ready for launch, the Product Analyst should be prepared to perform initial demonstrations to clients and coworkers, consult with the clients on the implementation and best practices and assist with the transition of support roles to the customer support team.


What's in it for you
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

  • A hybrid schedule allowing you the flexibility to balance your work/life needs
  • A customized training plan to successfully onboard you through your first year
  • A robust employee training and development program aligned with career pathing objectives
  • Generous PTO offering as well as competitive pay and benefits
  • Onsite fitness center / offsite fitness/wellness reimbursement
  • Tuition Reimbursement
  • Oneonone career coaching
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues wellness events
  • Peer recognition programs

What you'll do

Product Development:

  • Work with the development teams, coworkers and clients to identify product needs, new products to be available and strategies to deploy them.
  • Determine product needs (business impact, client requirements, etc.) and gain approval. Analyze business needs against current system functionality and industry standards for such processing, create requirements document for development, attend walk through sessions and participate in the critical thinking process. Host focus groups and participate in product forums hosted by COCC to gather information and identify clients to work with on development requirements.
  • Perform User Acceptance Testing to ensure the product aligns with the original client requirements. Build test environment within database by creating/maintaining/editing accounts and/or system / bank / product options. Process transaction sets according to defined script and document findings.
  • Develop release documentation providing details on new functionality and system changes.
  • Assist with the training department to determine training needs and documentation and assist them in coordinating these events.
  • Interface with customer support for more detailed support as necessary

Product Implementations:

  • Work with the initial adopters of new product functionality with the product launch.
  • Perform new product/service setup, determine parameters and client needs with respect to the launch and maintain expectations that are in line with the functionality.
  • Assist and in some cases perform the initial end user training and determine best practices.
  • Follow up post implementation and provide initial support. Work to transition training and support to the appropriate departments within customer service.
Perform Product Usage Review and Visits

  • Identify key COCC products and services that may be underutilized. Work with the product manager to develop a strategy to ensure these products are not overlooked.
  • Author power user documents for areas of weakness or underutilization.
  • Perform product visits at the client site to review existing products and services used. Look to identify areas where a client may optimize their processing or add to their product suite. Ensure products and services that offer benefits are not overlooked by introducing them via client visit. Assist in performing presentations at one of COCC's conferences or at a client site.
Assist Partner Departments within COCC

  • Actively work with the training, support, conversion and marketing teams as needed.
  • Assist the
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