Senior Project Manager - Greenville, United States - Hyster-Yale Materials Handling

Hyster-Yale Materials Handling Greenville, United States

1 week ago

Description

Job Title
Resident Service Engineer II
Job Family

Job Description

What starts with YOU, moves the world

Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented

Resident Service Engineer

based at our

Greenville, NC

manufacturing site.

What you will do:

Act as the primary point of contact for HYG service, customers, dealers, international, marketing and regional field service managers to offer support for Yale and Hyster products.

Approve warranty repairs of up to $2,000.00.
Suggest product changes to engineering, vendors and manufacturing plants to enhance product performance, reliability, serviceability and reduce warranty costs.
Compile technical and statistical reports to outline the costs and levels of customer dissatisfaction related to product issues.
Manage technical libraries consisting of sales, service, training data and test literature on both current and non-current products.
Provide support to Engineering and Manufacturing in selecting field test sites for testing improved components.

Who you are:
Proficient in problem-solving, with the ability to develop alternative procedures, components, and labor costs to address product failures.
Customer service-oriented, capable of efficiently handling high-volume incidents, and ensuring customer satisfaction.
Possess excellent organizational skills, with the ability to manage multiple projects simultaneously.
Excellent communicator who can efficiently connect with all levels of the organization.

What you will need:
BS Engineering degree in Science or Engineering; preferred
3-7 years of relevant experience in Lift truck mechanics and troubleshooting
In lieu of degree, 6-10 years of experience with Lift truck mechanics and troubleshooting.

Skills, Experience & Abilities

Interpret engineering drawing, wiring diagrams, schematics and welding procedures
Practical knowledge of electrical, mechanical and hydraulic systems, mechanical construction, internal combustion engines and electric motors as applied to products marketed by Yale and Hyster
Knowledge to interpret engineering drawing, wiring diagrams, schematics and welding procedures
Specialized knowledge of lift truck applications related to stability, safety and efficient operation
Detailed knowledge of departmental and corporate policies and procedures and government and industry regulations concerning industrial trucks
Knowledge of failure analysis
Excellent verbal and written communication skills are essential

Who we are:

HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials.

As a global leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:
Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development

A full benefits package:
paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-OP

#LI-HYBRID

Job ID
JC795
Employment Type
Full time

Work Hours

40
Travel Required

Primary Location
HYG US Greenville, NC (Plant)
Address
5200 Martin Luther King Jr Hwy
Zip Code
27834
Field-Based
No
Relocation Assistance Available
No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled
#J-18808-Ljbffr

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