Front Office - Norfolk, United States - Navy Exchange Service Command
Description
Job Number:240001BP**
Primary Location: United States-Virginia-Norfolk
Organization:
NGIS Norfolk - NSA
Pay Range:
$45,000 - $55,000 (Based on Experience)
Job Summary
Responsible for managing daily operations of the front desk reservations and group reservation office for one or more NEXCOM Hospitality Group NHG property.
Duties and Responsibilities
- Manages front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy.
- Plans and schedules ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis adjusting staff levels as required to meet workload demand.
- Participates in hiring front desk associates evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards.
- Trains instructs and supervises associates assigned to the Front Desk both in a formal training setting and onthejob training.
- Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.
- Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints involving management as necessary.
- Resolves administrative problems and routine operational issues related to front desk operations. Provides recommended solutions and drafts procedures for review and implementation to higher management.
- Utilizes the Property Management System PMS to access guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies the registration information secures a credit card for incidental expenses and authorizes the credit card for room charges.
- Acts as the resident expert regarding the PMS key card system and CORE inventory management system.
- Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run print and interpret various reports from the PMS such as Accounts Receivable reports Expected Arrivals Departure List In
- House Guest List and Night Audit reports.
- Reviews reports from the Night Audit concerning occupancy vacancy call accounting system and other related areas. This includes statistical analysis reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.
- Oversees the front desk change fund and coordinates cash audits quarterly.
- Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat.
- Ensures security measures are maintained at all times.
- Ensures guest privacy is maintained at all times.
GENERAL EXPERIENCE
One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE
AND SPECIALIZED EXPERIENCE
Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment.
Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash.
Job:
Management
Schedule:
Full-Time (35 + hours)
Unposting Date:
May 8, 2024, 10:59:00 PM
More jobs from Navy Exchange Service Command
-
Assistant District Human Resources Mgr
San Diego, United States - 4 days ago
-
Full Time Micro Market Associate
Patuxent River, United States - 3 weeks ago
-
Sales Associate
Annapolis, United States - 2 weeks ago
-
business intelligence architect
Virginia Beach, United States - 4 weeks ago
-
maintenance manager
San Diego, United States - 3 weeks ago
-
supervisory sales associate
San Diego, United States - 1 week ago