- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Minimum 4+ years of work experience in technical support and Incident Management following ITSM
- Experience supporting and working within Microsoft Azure, including Entra ID and M365 Cloud Applications
- Proficiency in ServiceNow (including set-up)
- Familiarity with Disaster Recovery planning and execution
- Basic technical understanding of networking concepts and servers, including data center
- Outstanding communication and ability to work effectively and cross-functionally
- Excellent organizational and documentation skills
- Proactive mindset
- Availability for on-call duties (24/7) during critical incidents
- Investigate incidents, propose preventive measures, and lead critical incident response
- Develop and maintain disaster recovery plans, collaborating with IT and business units
- Conduct training sessions on disaster recovery protocols
- Coordinate system/data restoration after disasters
- Lead the initiative to develop and document an enterprise-wide Disaster Recovery plan
- Collaborate with technicians, engineers, and leadership to gather requirements and implement the plan
- Utilize proficiency in ServiceNow to streamline and manage the Disaster Recovery plan deployment
- Enhance critical application monitoring and operational processes
- Ensure data maintenance and operational readiness in ServiceNow
- Collaborate on enterprise disaster recovery and business continuity plans
- Proactively identify trends and efficiencies to improve IT service delivery
- Provide insights based on historical data for issue resolution
- Establish partnerships across divisions to support disaster recovery
- This role requires dedication to maintaining operational stability, fostering collaborative relationships, and proactively ensuring business continuity in the face of disruptions.
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ITSM Operations Analyst - Daytona Beach, United States - Wright Technical Services
Description
Job Description
Job DescriptionType: Contract-to-Hire (3-6 Months)
Location: Hybrid in Daytona Beach, FL preferred; Plano, Texas and Minneapolis, MN
Eligibility: Open to all US Residents legally eligible to live and work in the US without sponsorship
Job Summary
As a Disaster Recovery & ITSM Operations Analyst, you will play a crucial role in safeguarding critical functions by investigating incidents, developing and maintaining disaster recovery plans, and leading responses to critical incidents. Your responsibilities include collaborating with cross-functional teams, conducting training sessions, and implementing an enterprise-wide Disaster Recovery plan, all while ensuring operational stability and fostering collaborative relationships across divisions.
Qualifications
Description
