Patient Procedure Scheduler, Dermatology - Chicago, United States - The University of Chicago Medicine

The University of Chicago Medicine

Verified Company

Chicago, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:

Be a part of a world-class academic healthcare system at
UChicago Medicine as a
Patient Procedure Scheduler for our
Dermatology Clinic at our Duchossois Center for Advanced Medicine (DCAM)
clinic.

Job Summary

UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence.

The Patient Procedure Scheduler's main responsibility is to work collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately.

The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

Essential Job Functions

Work collaboratively with physicians and staff members to schedule surgeries in Op Time
Coordinate pre and postsurgical appointments with the patient and any ancillary areas as needed
Schedule procedures/surgeries based on preapproved guidelines and protocols
Enter procedure/surgery information and update/inform physicians of schedules per protocol
Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
Communicate with patients and inform them of any schedule changes
Order and coordinate delivery of special supplies and equipment, as necessary
Enter vendor information and supply into Vendormate system
Schedule Anesthesia for surgery, as necessary and per protocol
Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
Provide pre appointment instructions, directions and messages per protocol
Provide reminder calls for all surgeries prior to surgery date
Respond to patient inquiries/concerns appropriately and in a timely manner

Qualifications

Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate preferred
Knowledge of medical terminology required
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
Communicates effectively and professionally with patients, visitors, physicians and coworkers.
Associate or Bachelor's Degree preferred; High School Diploma required
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Successful completion of Cadence Scheduling system training

Position Details

Job Type/

FTE:
Full-time

Shift: 8:30am5:00pm, Monday-Friday
Unit/Department: Dermatology
CBA Code: Non-Union

In this role, we anticipate that you will generally work approximately 40 hours per week.

We anticipate that you will generally be scheduled to work the day shift, between the hours of 8:30am-5:00pm and will not be scheduled for on-call shifts.

We anticipate you will be scheduled to work 100% at the Hyde Park Clinic. The days of the week that you are scheduled will be Monday through Friday.

Must comply with UCMC's COVID19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the preemployment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a preemployment physical, drug screening, and background check are also required for all employees prior to hire._

Why Join Us:

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitmentwith patients and with each other.

We're in this together:
working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion._
- _____

Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront._
The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and ot