Cloud Consumption Specialist - Indianapolis, United States - Expedient

Description

Job Description

Job DescriptionExpedient is hiring a Cloud Consumption Specialist. In this role, you will be responsible for maintaining existing and creating new cloud usage overage reports. You will work directly with Expedient's engineering team as new products are released. This position will be the primary line of support for our clients regarding any consumption overage charges on their monthly bill. You will need to develop a strong understanding of our technical cloud services. Excellent communication and customer service skills are necessary as you will be instrumental in helping Expedient clients better understand their cloud usage data.

This position is available in Expedient's Indianapolis, Indiana data center.

Expedient is an established leader in the cloud computing industry. We are an award-winning employer of great talent and cutting-edge emerging technology. For more information about us check out our website at

Sponsorship is not provided.

Responsibilities:

• Aggregate data and compile monthly overage charges for infrastructure platforms to maintain existing reports for accuracy and timeliness of monthly billing
• Collaborate closely with the sales team to communicate with clients about their usage and potential overages
• Engage directly with clients as requested in response to inquiries about overage charges on their monthly invoice
• Provide detailed usage information for relevant services upon request to justify charges
• Develop documentation to help clients view and interpret their usage patterns
• Investigate, troubleshoot, and remediate discrepancies and disputes
• Work with other teams to resolve billing inquiries in a timely manner
• Work closely with platform engineers to continuously improve existing reporting and develop new reports for new products.
• Provide exceptional customer service to clients, ensuring they are satisfied with their experience with Expedient

Requirements:

• Bachelor's degree in business administration, communications, computer science or related field preferred
• Exposure to billing and accounting processes
• Experience researching and reconciling client accounts and/or data
• Proficiency with Microsoft Office Suite, particularly Excel
• Knowledge of subscription or consumption-based billing
• Effective communication and interpersonal skills with empathy and patience
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team

Preferred:

• Experience in the cloud services industry
• Experience with billing systems and tools
• Knowledge of cloud services and digital infrastructure
• Familiarity with concepts such as burstable bandwidth, Windows licensing, Zerto disk usage, Commvault disk usage, VMware burst, and other cloud service billing components.
• Knowledge of Elastic as a reporting and trending tool
• Project Management experience

The salary for this position is directly related to your own experience and skills. The estimated salary range for a role such as this is $60,000 to $70,000.

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

Powered by JazzHR

VbviGMuDMl