- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE'RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
- In-depth understanding of the customer life cycle and systems to enable new API Product access.
- Become the subject matter expert with in-depth knowledge of our API products to quickly facilitate customer inquiries.
- Fulfill requests to generate API keys and deliver them to customers, ensuring all setup activities are complete and the keys are functional prior to issuance. Validation requires using an HTTP client application (such as Postman) to test the connection to the API using the customer's configuration in a lower environment.
- Coordinate security authorization setup, including MTLS certificate validation.
- Communicate with customers and internal stakeholders on customer onboarding status.
- Distribute and collect customer experience surveys for CSAT reporting.
- Provide 1:1 support to business customers during their integration phase with API Products. Support comes in the form of answering customer questions about specific aspects of how each API works, investigating unexpected behavior to determine whether a reported issue is a user-error or a problem with the API, analyzing request and response payloads, and assisting the customer with any other API-related questions such as security mechanisms.
- Facilitate prompt incident response with real-time collaboration between technical teams via email, chat conversations, and conference calls.
- Ensure widespread API issues are proactively communicated to the affected stakeholders.
- Create and iteratively improve API documentation based on customer question patterns and customer feedback.
- Look for ways to improve customer support process and experience.
- Experience working with APIs from either a support, testing, documentation, or development standpoint
- Experience directly supporting customers in a sales support or technical support capacity. This could be technical pre-sales or tech support. Does not need to involve the support of APIs.
- Experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk
- Experience documenting and utilizing ticketing systems such as JIRA, Microsoft Dynamics, or Service-Now
- Testing or developing APIs
- Customer-facing support for API products (Sales Engineer or Technical Support)
- Technical writing and/or communications experience
- Experience with REACT js, Python, , or C#
- Strong understanding of ITSM and AGILE methodologies
-
Application program Interface
1 week ago
Wipro St Paul, United StatesAbout Wipro: · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities i ...
-
Application program Interface
1 week ago
Wipro St Paul, United StatesAbout Wipro: · If your skills, experience, and qualifications match those in this job overview, do not delay your application. · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions t ...
-
ERP Developer
3 weeks ago
City of St. Paul St Paul, United StatesPerforms very complex programming work requiring an expert understanding of City information technology infrastructure. Consults with customer as a business partner in planning all aspects of information technology projects to meet future needs. Ensure the proper configuration, e ...
-
Software Engineer III
2 weeks ago
Blue Star Partners, LLC St Paul, United StatesJob Title: Software Engineer III - Senior Software Developer · Location: St. Paul, MN – Local candidates only, required to be onsite · Period: 03/25/2024 to 09/24/2025 · Hours/Week: 40 hours · Rate: $50-$55 per hour (Hours over 40 will be paid at Time and a Half) · Contract Ty ...
-
Junior Software Engineer
2 weeks ago
METECS St Paul, United StatesIn this position you will work with our team of engineers and our customers to support METECS software products and services related to simulation, graphics, robotics, VR/AR, and automation. These various software products are used by customers such as NASA human spaceflight prog ...
-
Department Administrator
3 weeks ago
University of Minnesota St Paul, United StatesJob ID · Location Twin Cities · Job Family Administration-General · Full/Part Time Full-Time · Regular/Temporary Regular · Job Code 9341M1 · Employee Class Acad Prof and Admin · About the Job · Department Administrator - Integrative Biology and Physiology · POSITION DESCR ...
-
Category Analyst
2 weeks ago
RK Management Consultants, Inc. St Paul, United StatesOne of our clients in Saint Paul, MN is looking for a "Category Analyst" to add in their team. I would appreciate if you may check the details below and if interested, please apply today · Job Title: Category Analyst · Duration: 6 Months - Contract to Hire. · Location: Position ...
-
Electrical Engineer
3 weeks ago
Cohu St Paul, United StatesJob DescriptionCohu is seeking a Electrical Engineer for the development team in the Interface Solutions Group (ISG). The primary responsibility of this position is to assist in the design, development, testing of ATE test interface solutions for high volume semiconductor test ap ...
-
Automatic Controls Programmer
5 days ago
Automationtechies St Paul, United StatesOur client is looking for an · Automation Controls Programmer · who is a PLC/HMI Programmer to join the team in St Paul, MN. · Job Summary: · This role is responsible for developing and implementing software applications in the automation and controls market. The focus will p ...
-
Automatic Controls Programmer
1 week ago
Automationtechies St Paul, United StatesOur client is looking for an Automation Controls Programmer who is a PLC/HMI Programmer to join the team in St Paul, MN. · Job Summary: · This role is responsible for developing and implementing software applications in the automation and controls market. The focus will primari ...
-
Java Developer
3 weeks ago
Infojini St Paul, United States· •Understand and merge both the technology base and customer business goals. · •Develop and run test scripts to ensure rules are working as required. · •Work with testers and subject matter experts to identify code changes and additions. · •Identify and recommend specific co ...
-
Senior Firmware Engineer
3 weeks ago
Abbott Laboratories company St Paul, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Entry-Level Automation
3 weeks ago
Excel Engineering St Paul, United StatesJob Type Full-timeDescriptionExcel Engineering, Inc. is seeking a team-oriented, highly motivated Entry-Level Automation & Controls Engineer for our Mounds View, Minnesota office. We offer full service Electrical & Controls System Engineering Consulting services in the US and abr ...
-
Project Manager I
1 week ago
Hire Talent St Paul, United StatesProject Manager, Regulatory Intelligence Primary Focus: EUMDR Contract position. Now June 24; potential to extend Responsible for project management for Client Medical Devices implementation of EUMDR, through the final stages for EU certification, and our International roll out. ...
-
Electrical Engineer
3 weeks ago
Cohu St Paul, United StatesJob Description · Cohu is seeking a Electrical Engineer for the development team in the Interface Solutions Group (ISG). The primary responsibility of this position is to assist in the design, development, testing of ATE test interface solutions for high volume semiconductor tes ...
-
Software Systems Engineer
2 weeks ago
Sparx Engineering St Paul, United StatesWE ARE SEEKING · a software engineer with experience in software systems, especially ISS or the Commercial Crew Program (CCP) as it relates to launch vehicles and spacecraft software. · You will be working with the launch vehicle, spacecraft, and ground software teams across th ...
-
Senior systems engineer
3 weeks ago
Randstad St Paul, United Statesjob summary: · Job Summary: · The Systems Engineer role is a high-profile position with overall technical responsibility for developing high quality controls and software products. This individual will be a member of a new product development (NPD) leadership core team, overseei ...
-
Project Manager I
3 weeks ago
Manpower Group Inc. St Paul, United StatesExperis IT ManpowerGroup has partnered with a leading Medical device organization in the T emecula, CA or St. Paul, MN for a Project Manager role to assist their team. This is an on-site role. · Industry: Medical device · Title: Project Manager I · Pay Rate: $70- on W2 · Loca ...
-
Senior systems engineer
3 weeks ago
Randstad St Paul, United Statesjob summary: · Job Summary: · The Systems Engineer role is a high-profile position with overall technical responsibility for developing high quality controls and software products. This individual will be a member of a new product development (NPD) leadership core team, overseei ...
-
Software Engineer I
2 weeks ago
Legrand AV, Inc St Paul, United StatesThank you for your interest in becoming part of the team at Legrand GENERAL PURPOSE Legrand AV is a division of Legrand that creates amazingAV experiences throughinnovativesolutions and exceptional service. As industry leadersandpartners,ourbrands which include Chief, Da-Lite, Mi ...
Application program Interface - St Paul, United States - Wipro
Description
About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Job Title: API Customer Success Manager
Location: Saint Paul, MN.
Job Details
The API Customer Success Manager is responsible for coordinating and driving all API customer-related activities. This includes managing customer's requests to set up access to our API Products, and for technical assistance in our customer-facing environments. The API Customer Success Manager will track and monitor the requests through completion, while providing excellent service and support. This role must combine excellent organizational skills with an ability to deep dive into technical issues in order to effectively complete the necessary tasks to ensure success.
Responsibilities:
Basic Qualifications
Preferred Qualifications
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
