- Oversees daily operations and assists a team that answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to phone scripts and guidelines for triaging calls when needed. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to provide the highest level of service to our patients.
- Oversees daily operations and assists a team that maintains new/existing patient profiles, enters new prescriptions into patient profiles, contact insurance companies for benefit investigation/coverage eligibility, assist patients with the enrollment process for manufacturer/non-profit organization copay assistance programs and coordinates approvals with the pharmacy for fulfillment
- Generates, collects, analyzes and reports all pharmacy call center data, including inbound calls, e-mail, and facsimile messages, to ensure that the Center is run efficiently and resources utilized optimally. Reviews all problem/ emergency situations and provides direction/guidance to ensure all problems/emergencies are resolved to the patient's satisfaction and organizational standards.
- Assists management with all HR functions including hiring, on-boarding, training, and continuous improvement process of staff.
- Prepares detailed staff schedules. Organizes the work of support staff including the coordinating and prioritizing of workflows. Monitors Pharmacy Shared Service Representatives to ensure a consistency of quality on all job related functions. Provides training to develop customer service and problem-solving skills.
- Participates in quality project and initiatives including but not limited to service excellence training, patient/physician satisfaction surveys, and resource tool development for appointment access. Collaborates with division leadership on other ambulatory initiatives and projects. This may entail up to 10% of job function.
- Performs and assists with all daily functions of all BILH Pharmacy service lines as needed. Required Qualifications:
- High School diploma or GED required. Bachelor's degree preferred.
- License Mass Registered Pharmacy Tech required.
- 3-5 years related work experience required.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Preferred Qualifications:
- PTCB certification.
- Mail Order Pharmacy and/or Pharmacy accreditation experience.
- Experience with call center metrics and reporting. Supervisory or management experience. Competencies:
- Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
- Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
- Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Physical Nature of the Job:
-
BILH Pharmacy Westwood, United States Full timeWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular Scheduled Hours: · 40 Work Shift: · Day (United States of America)Job Summary: Beth Israel Lahey Health is a world-class integrated health ...
-
Janitorial Custodian
1 week ago
Citizens Westwood, United States 2NDDescription · The Janitorial Custodian role within Real Estate Operations has responsibility for routine office cleaning and janitorial services within our Retail and back-office facilities. At Citizens, we understand the value our military service members can bring to an organiz ...
-
Janitorial Custodian
3 days ago
Citizens Westwood, United States 2NDDescription · The Janitorial Custodian role within Real Estate Operations has responsibility for routine office cleaning and janitorial services within our Retail and back-office facilities. At Citizens, we understand the value our military service members can bring to an organiz ...
-
Security Professional Bank Protection
6 days ago
Allied Universal Westwood, United StatesJob Description · Allied Universal Services is seeking the position of a Security Officers to oversee a Bank in Westwood, MA. · Full Time Hours Monday through Wednesday 8 pm - 8 am · Weekly Pay Starting Rate $19.92 / hour with Paid Orientation · Applicant must possess a valid Dr ...
-
Health Information Management Specialist
1 week ago
Ensemble Health Partners Westwood, United States Full timeThank you for considering a career at Ensemble Health Partners · Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle s ...
-
Fitness Kickboxing Coach
3 weeks ago
UFC GYM Westwood, United StatesRESPONSIBILITIES · : Sales Execution on Key Metrics Sell and conduct private and small group training with members. · Assist members and encourage member involvement in private training. · Ensure accurate administration of client programs (supplements, measurement tracking, wo ...
-
Construction Manager
3 days ago
LaBella Associates Westwood, United States Full timeWe are currently seeking qualified candidates for consideration of an multiple Construction Manager positions in our Program Management division. These positions will be assigned to our Client's multi-year underground projects in Connecticut, or Massachusetts. · The Program Manag ...
-
Professional Pet Groomer
6 days ago
The Pet Spot Norwood, United States Full timeWe are looking to add an experienced Groomer to our team. A successful candidate for this position should have experience grooming and bathing all breeds. This is a service-related industry that requires someone who is passionate about customer service, a team player, self-motiva ...
-
Product Manager
3 weeks ago
Innomotics LLC Norwood, United States Full timeWe are looking for a Product Manager to join our team at Innomotics – A Siemens Business. · Your change engine. · Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Ou ...
-
Janitorial Custodian
1 week ago
Citizens Westwood, United StatesJob Description · Description · The Janitorial Custodian role within Real Estate Operations has responsibility for routine office cleaning and janitorial services within our Retail and back-office facilities. At Citizens, we understand the value our military service members can b ...
-
Care Transition Staff
1 week ago
AccentCare, Inc. Westwood, United StatesJob Description · Job DescriptionOverview · Why You'll Love Being a Care Transition Staff at AccentCare · Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Care Transition Sta ...
-
Janitorial Custodian
1 day ago
Citizens Westwood, United StatesThe Janitorial Custodian role within Real Estate Operations has responsibility for routine office cleaning and janitorial services within our Retail and back-office facilities. At Citizens, we understand the value our military service members can bring to an organization. We enco ...
-
Sprinter Technician
3 weeks ago
Group 1 Automotive Westwood, United StatesOverview · Join the Elite Team at Mercedes-Benz of Westwood · Sprinter / Commercial Vehicle Technicians - $50-$60 per Flat Rate Hour (FRH) - Industry Leading Pay · Are you a talented and highly skilled Mercedes-Benz Sprinter / Commercial Vehicle Technician looking for an exceptio ...
-
Beth Israel Lahey Health Westwood, United StatesJob Type: Per Diem · Time Type: Part time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Summary: Beth Israel Lahey Health is a world-c ...
-
Oracle Fusion Cloud ERP Finance
5 days ago
RCM Technologies Westwood, United StatesPermanent Placement / Direct Placement · Title or Role: Oracle Fusion Cloud ERP Lead · Compensation: Up to $150K/yr. - plus benefits, commensurate with experience · Location: Southeast of Boston - 100% remote · Company Description: · Our client is recognized as a leading manu ...
-
Director, Organ Procurement
6 days ago
Midwest Transplant Network Westwood, United StatesResponsible for the oversight and management of all matters related to the clinical management of organs for transplantation. Leads the Organ Procurement Transplant Coordinator team in planning and executing programs which maximize the number and quality of organs recovered, in c ...
-
Retail Apprentice Optician
3 weeks ago
Visionworks Westwood, United StatesSummary: · Assists customers with frame selection, fits and dispenses frames. Utilizing technical information to interpret prescription to assist customer with selection of optical products and services. · Pay Class and Rate: · Pay Class: Full Time · Pay Rate: $18.50- $27.75/ ...
-
Float Front Office Associate
4 days ago
rayus-radiology Dedham, United States Full timeJob Summary · RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerful ...
-
Clinical Nurse Lead
6 days ago
New England Baptist Hospital Dedham, United States**10K Sign on Bonus Eligible*** · Free On-Site Parking (Dedham) · Experience a team-driven environment where procedures are performed Monday through Friday -- no nights, no weekends and no on-call shifts. · Registered Professional Nurse who possesses clinical and leadership skill ...
-
Facilities Technician I or II
3 weeks ago
Home Market Foods Norwood, United StatesJob Description · Job DescriptionOVERVIEW OF ROLE: · The Facilities Maintenance Technician is responsible for the daily maintenance and upkeep of the facility. The Technician will be responsible for coordinating any third-party activities on site including dealing directly with o ...
Lead Pharmacy Technician Mail Order Facility: Westwood, MA 02/12/2024 - BILH Pharmacy
3 weeks ago
Description
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job Type:
RegularScheduled Hours:
40Work Shift:
Rotating (United States of America)Job Summary: The Shared Services Pharm Tech Lead collaborates with pharmacy management to lead a team of data entry and call center technicians who are responsible for all pharmacy billing and inbound/outbound calls for our specialty pharmacy operation. Assists with the day to day operations and oversight of various centralized pharmacy services such as data entry, call center, and prescription fulfillment. Must be committed to providing the highest quality of service to patients, providers, and vendors.Job Description:
Essential Responsibilities:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
FLSA Status:
Non-ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
