IT Administrator/Senior Help Desk - Bakersfield, United States - Golden Empire Mortgage Inc

Golden Empire Mortgage Inc Bakersfield, United States

4 weeks ago

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Description

Job Description

Job summary

IT Administrator/Senior Help Desk will help to support and implement GEM's IT initiatives. This includes trouble shooting of IT systems including, servers, networking equipment, desktop support as well as elevated tickets from level 1 help desk.

Essential job functions

1. Manage user accounts for both the corporate network, and various SAAS platforms (Google workspace, Office 365)

2. Track equipment requests, setup and deploy workstations for branches and corporate employees.

3. Perform onsite troubleshooting of physical equipment (printers, switches, monitors etc.)

4. Handle elevated trouble tickets from help desk level 1.

5. Work with Programmer, Network Administrator, System Administrator, and IT Director to ensure operation of all GEM applications and services.

6. Desktop / networking support for offsite employees as well as branch employees.

7. Help to ensure the up time of communications / networking systems.

Minimum requirements

Minimum 2 years IT and systems administration related experience. Degree in Computer Sciences or related field and technical certifications are advantageous.

Abilities required

1. Time flexible and willing to perform tasks after hours.

2. Excellent written and communication skills.

3. Knowledge of best industry practices for Enterprise / Professional IT.

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