Jobs
>
Bakersfield

    Systems Support Specialist I - Bakersfield, United States - InsideHigherEd

    InsideHigherEd
    InsideHigherEd Bakersfield, United States

    2 weeks ago

    Default job background
    Administrative Jobs ,
    Description


    Systems Support Specialist I

    Kern Community College District

    Salary: $4, $6,593.75 Monthly

    Job Type: Full Time

    Job Number: FY

    Location: Bakersfield, CA

    Department: Information Technology Services

    Basic Function
    Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Assist with the support of the college's information technology systems and applications; these systems include the voice and data networks, servers, computers, printers, software and applications used by college employees and students.

    DISTINGUISHING CHARACTERISTICS:
    The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment.

    Representative Duties
    Diagnose and troubleshoot PC related software and hardware problems.

    Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources including network, server, application, and help desk support operations.

    Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues.

    Log details of support provided in Help Desk trouble-ticketing system.

    Advance the use of a knowledge repository to share information among all levels of IT service and support.

    Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management and imaging. Install, configure and support a wide variety of complex software applications that support the needs of the college faculty, staff and students.

    Develop, recommend and use best tools and practices for computer lab management.

    Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages.

    Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc...) for providing users with access to resources and determining the behavior (profile) of all computers on campus.

    Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards.

    Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets.

    Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and/or e-mails regarding PC hardware and software problems.

    Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them.

    Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes.

    Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services.

    Provide input and recommendations on hardware specifications required to meet the computing needs of end users. Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services.

    Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period. Provide brief hands-on training to users in the use of hardware and software.

    Maintain system documentation including configuration information for technology you are directly responsible for.

    Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support.

    Perform related duties as assigned.

    Minimum Qualifications
    Any combination equivalent to: Associate's degree supplemented by college-level course work in computer software applications, business practices or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users.

    OR

    High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification.

    Knowledge and Abilities
    KNOWLEDGE OF:
    Hands-on hardware and software troubleshooting and repair.
    Knowledge of modern enterprise level Information Technology Systems and processes.
    Meaning and use of common technological terms.
    Modern office software and software applications, including Windows, word processing (MS-Word), spreadsheets (Excel), databases (Access, SQL, QBE), desktop publishing.
    Uses capabilities, characteristics, and limitations of computer and related equipment.
    Modern office procedures and methods.
    Correct English usage, spelling, grammar and punctuation.
    Have a working knowledge of joining and moving objects within Active Directory.

    ABILITY TO:
    Diagnose, troubleshoot and resolve software and hardware problems.
    Conduct research into PC issues and products as required.
    Develop knowledge-based information to be used by Help Desk services to solve problems.
    Operate a computer, tools, components, and peripheral accessories.
    Read and understand technical manuals, procedural documentation, and OEM guides.
    Instruct users in the use of computer equipment and operating procedures.
    Communicate effectively both orally and in writing.
    Effectively prioritize and execute tasks in a high-pressure environment.
    Work in a team-oriented, collaborative environment.
    Establish and maintain cooperative and effective working relationships with others.

    SALARY RANGE$4, $6,593.75 monthlyMaximum Entry Level Salary: $4,902.82 monthly
    SPECIAL INSTRUCTIONSFirst Review of Applications: Complete application packets will be accepted until the position is filled; but those received by May 19, 2023 are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point. Completed application packet must include:
  • Completed Online Application for Employment form
  • Current resume
  • Letter of interest (Cover Letter)
  • Copy of legible transcripts, if applicable
  • List of five (5) professional references - Listed on application form
    • It is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant.Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application.Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. EEO Plan
    Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. Discrimination Free Work Environment The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.

    All applicants must apply online at Emails will not be accepted.

    jeid-5e41fd9062b30b4fabe8ee79a62fb25b

    Copyright 2022 Inc. All rights reserved.

    Posted by the FREE value-added recruitment advertising agency
  • Kern Community College District

    IT Support Specialist

    1 week ago

    Kern Community College District Bakersfield, United States

    **Salary** · - $5, $7,833.24 Monthly**Location** · - Bakersfield, CA**Job Type** · - Classified**Job Number** · - FY **College** · - District Office**Department/Division** · - Information Technology Services**Opening Date** · - 04/16/2024**Closing Date** · - Continuous**Basic Fun ...

  • Bering Straits Native Corporation (BSNC)

    Training and Support Specialist

    5 days ago

    Bering Straits Native Corporation (BSNC) Bakersfield, United States

    Overview: · **SUMMARY**: · **Responsibilities**: · **ESSENTIAL DUTIES & RESPONSIBILITIES**: · - The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are _not_ intended to reflect all duties per ...

  • Horizon Group

    Support Specialist

    5 days ago

    Horizon Group Bakersfield Country Club, CA, United States Freelance

    **Location**: Bakersfield Country Club, CA · **Job Family**: Consumer · **Country/Region**: Germany · We are currently seeking a Key Account Management Support Specialist to join our team at Bakersfield Country Club, CA. In this role, you will be responsible for creating analyses ...

  • Advanced Custom Fence

    Remote Clerical Support Specialist

    2 weeks ago

    Advanced Custom Fence Bakersfield, United States

    **Summary**: · **Responsibilities**: · - Manage and organize office files, documents, and records · - Assist with data entry and maintenance of databases · - Coordinate office supplies and equipment maintenance · - Assist with scheduling appointments and meetings · - Perform gene ...

  • Kern County Superintendent Of Schools

    Facilities Support Operations Specialist

    6 days ago

    Kern County Superintendent Of Schools Bakersfield, United States

    **DEFINITION** · Under supervision of the Director of Facilities, the Facilities Support Operations Specialist is responsible for ensuring the continued, efficient operations of facilities and resources owned or supported by the Office of the Kern County Superintendent of Schools ...

  • Kern Community College District

    System Support Specialist I

    6 days ago

    Kern Community College District Bakersfield, United States

    **Salary** · - $4, $6,923.44 Monthly**Location** · - Bakersfield, CA**Job Type** · - Classified**Job Number** · - FY **College** · - Bakersfield College**Department/Division** · - Information Technology Services**Opening Date** · - 05/28/2024**Closing Date** · - Continuous**Basic ...

  • Kern Community College District

    IT Support Specialist

    2 weeks ago

    Kern Community College District Bakersfield, United States

    · IT Support Specialist · Kern Community College District · Salary: $5, $7,833.24 Monthly · Job Type: Full Time · Job Number: FY · Location: Bakersfield, CA · Department: Information Technology Services · Basic Function · Under the direction of assigned supervisor, assist ...

  • Kern Community College District

    IT Support Specialist

    1 week ago

    Kern Community College District Bakersfield, United States

    Salary: $5, $7,833.24 Monthly · Location : Bakersfield, CA · Job Type: Classified · Job Number: FY · College: District Office · Department/Division: Information Technology Services · Opening Date: 04/16/2024 · Closing Date: Continuous · Basic Function · Under the directi ...

  • InsideHigherEd

    IT Support Specialist

    2 weeks ago

    InsideHigherEd Bakersfield, United States Administrative Jobs ,

    · IT Support Specialist · Kern Community College District · Salary: $5, $7,833.24 Monthly · Job Type: Full Time · Job Number: FY · Location: Bakersfield, CA · Department: Information Technology Services · Basic Function · Under the direction of assigned supervisor, assist with ...

  • Kern Community College

    IT Support Specialist

    4 weeks ago

    Kern Community College Bakersfield, United States Full time

    · IT Support Specialist · Kern Community College District · Salary: $5, $7,833.24 Monthly · Job Type: Full Time · Job Number: FY · Location: Bakersfield, CA · Department: Information Technology Services · Basic Function · Under the direction of assigned supervisor, assist with ...

  • Macrosoft

    Network Support Specialist

    2 days ago

    Macrosoft Bakersfield, United States

    Title: Network Support Specialist · Location: Remote · Duration: 6 Months · TOP SKILLS: · Networking skills – CCNA, CCNP, SD WAN, Transport (T1, Ethernet ckts) · Incident Management skills · Service Management skills · ...

  • Kern County, CA

    Fiscal Support Specialist

    1 week ago

    Kern County, CA Bakersfield, United States

    This is a continuous recruitment and may close at any time without notice. · EXAMINATION SCHEDULE: · Qualified candidates will be notified of the testing date five days prior to the examination. · Examination: · Written Exam (Weight 100%): · Will be conducted for the purpose ...

  • Kern County, CA

    Fiscal Support Specialist

    6 days ago

    Kern County, CA Bakersfield, United States

    This is a continuous recruitment and may close at any time without notice. · EXAMINATION SCHEDULE: · Qualified candidates will be notified of the testing date five days prior to the examination. · Examination: · Written Exam (Weight 100%): · Will be conducted for the purpose of ...

  • Kern County, CA

    Fiscal Support Specialist

    1 week ago

    Kern County, CA Bakersfield, United States

    This is a continuous recruitment and may close at any time without notice. · EXAMINATION SCHEDULE: · Qualified candidates will be notified of the testing date five days prior to the examination. · Examination: · Written Exam (Weight 100%): · Will be conducted for the purpose ...

  • Bering Straits Native Corporation (BSNC)

    Training And Support Specialist

    3 weeks ago

    Bering Straits Native Corporation (BSNC) Bakersfield, United States

    Overview: · SUMMARY · Arcticom, LLC, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Training and Support Specialist. The position will support Marine Corps end users of the AMS-TAC application with issues and questions and provide periodic o ...

  • Nikkel Iron Works

    Product Support and Development Specialist

    2 weeks ago

    Nikkel Iron Works Shafter, United States

    Job Summary: · Nikkel Iron Works has been producing farm equipment in Shafter since 1923, and is the manufacturer of DARF hay rakes, the Tule River Nutcrowder, and other top quality brands. We are seeking a talented and motivated Product Support and Development Specialist to join ...

  • Kern County Superintendent of Schools

    Facilities Support Operations Specialist

    3 weeks ago

    Kern County Superintendent of Schools Bakersfield, United States

    Facilities Support Operations Specialist (Open & Promotional) at Kern County Superintendent of Schools Application Deadline 5/1/2024 5:00 PM Pacific Date Posted 4/11/2024 Contact Anisa Hernandez Number of Openings 1 Salary Pay Range $8,418 - Operations Specialist, Operations, Fac ...

  • California Department of Education

    Facilities Support Operations Specialist

    3 weeks ago

    California Department of Education Bakersfield, United States

    Job Summary · Job Summary · Under supervision of the Director of Facilities, the Facilities Support Operations Specialist is responsible for ensuring the continued, efficient operations of facilities and resources owned or supported by the Office of the Kern County Superintendent ...

  • Kern County Superintendent of Schools Office - KCSOS

    Facilities Support Operations Specialist

    3 weeks ago

    Kern County Superintendent of Schools Office - KCSOS Bakersfield, United States

    Filing Deadline: · May 1, 2024 · Oral Interview: · May 13, 2024 · Benefits: · Holiday, sick leave and vacation benefits provided. Medical, dental, vision, and counseling plans provided for employee and family. Prepaid life insurance policy provided for the employee. Employees of ...

  • Global CTI Group

    IT Support Specialist, Tier III

    3 weeks ago

    Global CTI Group Bakersfield, United States

    Global CTI is a highly successful IT Managed Service Provider and Unified Telecommunications company that has been in business for over 30 years. We are committed to helping our employees and customers be as successful as they can be. Global CTI has created processes and controls ...