- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
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butler - patient transportation technician - prn - Hamilton, United States - TriHealth
Description
Job Description
Job Overview:
This position is responsible for the transportation of patients to and from various areas, including but not limited to nursing units, procedure areas, testing areas, therapy, and laboratory areas.
Also provides assistance to patients arriving and departing from the hospital, specimens, supplies, medication, and other related items to appropriate hospital and clinical locations.
Frequently, they may be called upon to assist in the physical movement of patients to and from bed and/or equipment.
This position is expected to know and practice all basic hospital safety policies, to carry out transport and equipment assignments under general supervision, show evidence of efficient time management and sound basic knowledge of patient needs for comfort and safety during transport.
Trained in CPR, and be responsible for the handling/transporting of medication.Job Requirements:
High School Degree
Basic Life Support for Healthcare Providers (BLS)
Strong verbal communication & writing skills
Knowledge of computers and phones
Ability to pass a CPR course
Ability to effectively use a two way radio
Up to 1 year experience in a related field
Job Responsibilities:
After completing an assignment accepts the next assignment on floor or in a timely manner. Does not go idle wasting time in-between runs.
Is always approachable while being addressed by the dispatcher/lead with other duties as assigned and clocks in/out and breaks in a timely manner.
Facilitate patient and supply movement within the time standard set by this department.Transport patients and supplies to and from various destinations observing department policies and procedures.
Exhibit Service Excellence set by TriHealth and laid out in the Service Standards Agreements.
Acts as a good steward in terms of care and condition of equipment and supplies. Cleans and maintains equipment per departmental policy, following infection control guidelines. Works to maintain the integrity and functioning of equipment and supplies.
Other Job-Related Information:
Working Conditions:
Climbing - Occasionally
Hearing:
Conversation - Consistently
Hearing:
Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs - Frequently
Lifting 11-50 Lbs - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Sitting - Occasionally
Standing - Consistently
Stooping - Consistently
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity:
Far - Frequently
Visual Acuity:
Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.
To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve:
ALWAYS...
Excel:
ALWAYS...
Respect:
ALWAYS...
Value:
ALWAYS...
Engage:
ALWAYS...
