Customer Success Specialist - Temecula, United States - IDIQ

IDIQ

Verified Company

Temecula, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description
IDIQ is an award-winning company looking for talented individuals to join the team.

We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.

As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment.

Our IdentityIQ and MyScoreIQ brands feature credit report and identity theft monitoring, and our Resident-Link brand focuses on positive rent-payment reporting to the credit bureaus.

We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more.

We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.

We value innovative thinking, excellent communication skills, on-your-feet problem-solving and a penchant for team collaboration.

In this role, you are an integral part of our company's success, helping create innovative solutions that serve our members' needs.

The
Customer Success Specialist I (CSS I) is responsible for providing world-class services that will set IDIQ apart from our competitors.

This position reports to the Customer Success Operations Manager.

Team members in this position may be assigned to provide support and/or account management and/or engagement motivation and/or onboarding to new and existing or past IDIQ business partners.

The position requires a strong balance between assuring business partners are satisfied while maintaining established departmental policies, procedures, and meeting or exceeding personal "key performance indicators" (goals).

Key responsibilities include, but are not limited to, the following:

Focuses on satisfaction and relationship building while maintaining established policies, procedures, and key performance indicators.
Must be a product knowledge expert within their assigned areas of duty.
Provides world class support services to IDIQ business partners through all authorized company communication channels.
Provides account management services as designed by the department to engage and retain new and existing business partners to use IDIQ brand services.
Manages and delivers onboarding services to new IDIQ business partners.
Responsible for engaging with business partners to find ways to help them improve their IDIQ profitability while also seeking opportunities that will maintain and increase revenue from each business partner for IDIQ.
Places extreme focus on business partner satisfaction while maintaining established policies and procedures.
Maintains required training certifications for their assigned duties. Accepts and collaborates with their manager on ways to improve their personal results.
When applicable, reviews, analyzes, and acknowledges their personal quality assurance findings from their manager and/or from IDIQ quality assurance.
Performs other jobrelated duties and responsibilities as may be assigned from time to time.

Qualifications

12+ years' experience providing support and/or onboarding services to customers.
Experience managing CRM systems and phone systems commonly used in a services center.
A strong ability to listen, identify needs, and carry out tasks and solutions with little or no required supervision.
Ability to foster close relationships with business partners.

Preferred Knowledge and Skill:

Strong telephonic and electronic communication skills and etiquette.
Advanced problemsolving skills.
Familiarity with CRM systems and practices.
Willingness to learn, respond to coaching, and adapt.
Strong customerfocused mindset
Established track record of reliability and good attendance.
Strong communication and crossfunctional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders.
Collaborative with the ability to structure mutually beneficial partnerships.
Ability to be discrete and maintain confidential information.
Ability to multitask with a high volume of tasks.
High level of organization skills, attention to detail, and ability to prioritize and timemanage across multiple deadlines.
Acts without being told what to do. Brings new ideas to the company.
Exhibits passion and excitement over work. Has a cando attitude.

Additional Information Position Details**:
This is a full-time, hourly position (40 hours/week).

Pay:
The pay range for this position is a minimum of $22.00-$26.00 per hour. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, and experience.

Benefits and Perks:
IDIQ makes available comprehensive benefits including 100% employee medical options, 50% dental and vision (f