- Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
- Anticipates and responds to guests in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
- Responsible for interviewing, hiring, coaching, and development of front office associates.
- Evaluates staff performance and coaches to ensure standards are met.
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
- Utilizes available resources and adheres to CSM training policies.
- Promotes collaboration and positive, professional work environment.
- Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Must have high attention to detail, good communication skills and leadership ability.
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
- Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
- Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
-
Front Desk Supervisor
1 week ago
CSM Corporation Eden Prairie, United StatesJob Duties: - Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. - Works side by side with staff to train and m Front Desk, Supervisor, Opera ...
-
Front Desk Supervisor
1 week ago
CSM Corporation Eden Prairie, United StatesJob Duties: · • Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. · • Works side by side with staff to train and model appropriate guest s ...
-
Front Desk Supervisor
4 days ago
CSM Corporation Eden Prairie, United StatesResidence Inn EdenPrairie · Residence Inn, Eden Prairie | CSM Lodging Services · 7780 Flying Cloud Drive · Eden Prairie, MN 55344, USA · Residence Inn EdenPrairie · Residence Inn, Eden Prairie | CSM Lodging Services · 7780 Flying Cloud Drive · Eden Prairie, MN 55344, USA · Job ...
-
Front Desk Supervisor
3 days ago
Listedbuy Minnetonka, United States**Front Desk Supervisor** · - · Nov 26, 2021 · Sage Hospitality Group · Supervises front office staff ensuring an efficient operation producing excellent results for our customers. · Responds in a professional and courteous manner to arriving, departing and in-house guests by p ...
-
Front Desk Supervisor
1 week ago
Listedbuy Minnetonka, United States**Front Desk Supervisor** · Nov 26, 2021 · Sage Hospitality Group Supervises front office staff ensuring an efficient operation producing excellent results for our customers. · Responds in a professional and courteous manner to arriving, departing and in-house guests by provid ...
-
Front Desk Supervisor
1 week ago
Shaner Corporation Hopkins, United StatesBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. · Handle guest complaints ensuring guest satisfaction. · Assist staf ...
-
Front Desk Supervisor
1 week ago
Shaner Hotel Group, Inc. Edina, United StatesCandidate for this position must have open availability - - - The Front Desk Supervisor is responsible for maintaining a high quality of service offered to guests through the management of reservations, registration and guest accounting. The Supervis Supervisor, Front Desk, Manag ...
-
Overnight Front Desk Supervisor
1 week ago
Valleyfair Shakopee, United StatesOverview:$18.50/ hourMinimum Age Requirement: 18This is an entry level, hourly, seasonal position. Gain an additionaldollarper hour for time worked between midnight and 8:00 AM.Oversee the safety of domestic and international residents by staffing the front desk, enforcing housin ...
-
Overnight Front Desk Supervisor
4 days ago
Valleyfair Shakopee, MN, United StatesOverview:$18.50 / hour · Minimum Age Requirement: 18 · This is an entry level, hourly, seasonal position. Gain an additional dollar per hour for time worked between midnight and 8:00 AM. · Oversee the safety of domestic and international residents by staffing the front desk, enfo ...
-
Overnight Front Desk Supervisor
2 weeks ago
Valleyfair Shakopee, United StatesOverview:$18.50/ hourMinimum Age Requirement: 18This is an entry level, hourly, seasonal position with a rate of $19.50 / hour between 12:00 AM and 8:00 AM.Oversee the safety of domestic and international residents by staffing the front desk, enforcing housing facility's rules an ...
-
Overnight Front Desk Supervisor
2 days ago
Valleyfair Shakopee, United StatesJob Description · Overview: · $18.50 / hour · Minimum Age Requirement: 18 · This is an entry level, hourly, seasonal position. Gain an additional dollar per hour for time worked between midnight and 8:00 AM. · Oversee the safety of domestic and international residents by staffing ...
-
Front Desk Supervisor
1 week ago
TPI Hospitality Minneapolis, United StatesHomewood Suites by Hilton, St. Louis Park, MN Full-Time/ Salary $17 - $19 per hour. TPI Hospitality is seeking an experienced Front Desk Supervisor to help lead a team of passionate associates. The Front Desk Supervisor will work closely with the As Front Desk, Supervisor, Hospit ...
-
Front Desk Supervisor
5 days ago
TPI Hospitality Minneapolis, United StatesHomewood Suites by Hilton, St. Louis Park, MN Full-Time/ Salary $17 - $19 per hour TPI Hospitality is seeking an experienced Front Desk Supervisor to help lead a team of passionate associates. The Front Desk Supervisor will work closely with the Assi Front Desk, Supervisor, Hospi ...
-
Desk Attendant Supervisor
1 week ago
FirstService Residential Minneapolis, United StatesJoin Our Team · Job Overview: · The Desk Attendant Supervisor provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner.The Desk Attendant Supervisor oversees Desk ...
-
Desk Attendant Supervisor
3 days ago
FirstService Residential Minneapolis, United StatesJob Overview: · The Desk Attendant Supervisor provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner.ÂThe Desk Attendant Supervisor oversees Desk Attendant staff a ...
-
Front Desk Supervisor
5 days ago
Aimbridge Hospitality Brooklyn Park, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
4 days ago
CSM Corporation Minneapolis, United States** Front Desk Supervisor** · **Job Category****:** Front Office **Requisition Number****:** FRONT03444 Showing 1 location **Job Details** · **Description** · This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processi ...
-
Front Desk Supervisor
1 week ago
CSM Corporation Bloomington, United StatesAccountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. - Works side by side with staff to train and model appropria Front Desk, Supervisor, Yard, ...
-
IT Help Desk Supervisor
2 weeks ago
Japs-Olson Minneapolis, United StatesJob Description · Job Description · IT Help Desk Supervisor · Founded in 1907, Japs-Olson Company is an industry leader in the commercial printing and direct mail industry located in St. Louis Park, Minnesota. Our company is over 100 years old and we continue to grow. The IT de ...
-
Front Desk Supervisor
1 week ago
Aimbridge Hospitality Minneapolis, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
Front Desk Supervisor - Eden Prairie, United States - CSM Corporation
Description
Job Duties:
Education:
High school diploma or equivalent required some college or college degree preferred.
