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    Front Desk Supervisor - Marathon, United States - Shaner Corporation

    Shaner Corporation
    Shaner Corporation Marathon, United States

    1 week ago

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    Description
    • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
    • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
    • Handle guest complaints ensuring guest satisfaction.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
    • Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
    • Other duties as assigned.

    Responsibilities
    Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

    Qualifications

    • Minimum one year experience in a similar position. Prior supervisory experience a plus.
    • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
    • High school graduate or equivalent, some college preferred.
    • Bilingual English/Spanish a plus.
    • Knowledge of local activities and attractions appropriate for clientele.

    Shaner Hotel Group

    Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,

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