Information Technology Summer Intern - Blue Bell, United States - Island Networks Inc

Island Networks Inc Blue Bell, United States

1 week ago

Description

Introduction

With offices in Pennsylvania, U.S., Dublin, Ireland and Singapore, Island Networks is an innovative IT Services company that provides cloud and converged IT infrastructure solutions to large enterprises globally.

Since its inception in 2012 Island Networks has built a world class team of professionals along with a customer base of blue-chip global organizations and in recent years the company has experienced rapid growth, particularly in the pharmaceutical and high-tech vertical industry sectors.

The culture in Island Networks is one where attitude and ability is favored over experience.

The Opportunity

We are seeking to recruit a highly motivated professional to join our team, and work at our clients site in Blue Bell, Pennsylvania.

Job Description & Duties

Working on a project centered around the deployment of 4,200+ Laptops

Necessary knowledge of imaging, packing and deployment

Perform administration and maintenance of business applications.

Change Management: Attend Change Management meetings and ensure that any changes planned such as patching, network upgrades, new policies do not impact the availability of systems

Any changes planned for applications / systems should be discussed with the IT Management team and also the business to ensure disruptions to the business are prevented.

Monitor the availability and performance of supported applications. Review system and application logs.

Work under instruction and liaise with the IT Department Early Phase Development teams (based out of the EU) to ensure that any IT activities do not impact negatively the business.

Resolve incidents and service requests within your project. Ensure all tickets are captured in our Helpdesk System.

Perform problem management analysis and activities.

Triage issues and escalate it to other internal IT groups and IT Development teams as needed.

Manage proper system documentation and regularly review and maintain the IT knowledge base to improve overall customer experience.

Configure, Monitor and address application related and job failure alerts on time.

Important: This role is required to be onsite 5 days a week. It is not a remote job.

Soft Skills:

A working knowledge of the system development life cycle and general application support standards.

Good understanding of the IT service management processes Incident, Request, Problem, Change.

Work independently or as integral part of an effective and highly skilled team.

Ability to grasp new concepts quickly in particular around audit, compliance and validation of systems.

Technical Skills:

Can take technical direction during extensive on-site training

Nice to have Skills:

Familiarity or interest with a health care setting or the pharma industry would be beneficial.

Important Information:

Dates of Employment: May 20th - September 9th *Or until you return to school

This role is an hourly non-benefits eligible position. You make take unpaid time off for preplanned vacation / sick days.

You will be expected to work 40 hours a week, from 9-5, in the Blue Bell, Pennsylvania office.

Applicants must be authorized to work for any employer in the United States. Island Networks is unable to sponsor or assume the assignment of sponsorship of any employment Visa.

Island Networks is an Equal Opportunity Employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

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