Customer Service Representative - Lockport, United States - ITW

ITW

Verified Company

Lockport, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description

Responsibilities:

Understand WMS, ASN, and EDI systems
Call in truck companies designated for specific freight with all information required by them including amount, weight, and time/location of pickup and delivery
Set up expedites if needed
Send ASN (advance shipping notice) to all vendors/customers. Know vendor/customers preferred receiving method of this information.
Create custom paperwork or commercial invoices for all international shipments as needed
Ensure both UPS and Federal Express, and DHL shipments are prepared for shipment throughout the day
Run reports to verify ASN and receipt throughout the day and at end of day to ensure successful completion
Create AR's/picklists and create labels for outgoing freight as needed
Reactivate, reflag, and correct bill of ladings.
Have an understanding of the barcode scanning process and know the operations of the scanner
If necessary, perform shipping responsibilities of loading, unloading freight, pulling & receiving
Keep a clean orderly working area to minimize room for error
Update and maintain all Shipping logs
Locate old files for Shipping & Accounting purposes, as needed
Complete all billing tasks which include systematic, manual, and supplemental billed
Run ASN report at the end of the day to ensure all shipments have been billed.
File all documents and purge old files, as needed
All other tasks as assigned by Supervisor

Qualifications:

Qualifications:

High School Diploma, GED or equivalent work experience; logistics training/education a plus
Ability to handle multiple tasks in fast paced work environment
Strong Math skills
2+ years' experience in Shipping environment
Must be proficient in MS Office (Excel/Word)
Must be able to work a flexible schedule including overtime and weekends
Ability to work independently and in a team environment to deliver results
Ability to follow safety standards and participate in continuous process improvements while following best business practices
Trans4rm and EDI system knowledge a plusPhysical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily, must be able to resolve requirements both through supervisor direction and independent process analysis.

Must possess good communication/interpretation skills, good visual skills.

Individual must be able to frequently exit the powered industrial equipment, ability to reach with arms extended and/or overhead, excellent hand dexterity, ability to bend, stoop, stretch and similar activities and able to lift up to 35 pounds frequently.

Interpersonal Skills:
Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

Pay:
$ $22.00 per hour

Benefits: