REQT: Direct Client: AI Developer @ Dauphin County, PA Remote - Harrisburg, PA
1 month ago
Job summary
Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution.
Responsibilities
Develop Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.Collaborate with customer service teams to identify automation opportunities.
Integrate AI capabilities with existing systems such as Microsoft Dynamics CRM.
Job description
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