Senior User Experience Researcher - Harrisburg, PA
1 month ago
Job summary
Dice is the leading career destination for tech experts at every stage of their careers Our client Domino Technologies is seeking the Senior User Experience Researcher Apply via Dice today The Position Client Commonwealth of Pennsylvania Department of Human Services DHS Position Title DHS - Senior User Experience Researcher Exception Location Hybrid Remote Off-Site and On-Site in Harrisburg PA Duration Initial term through Annual Renewal in Year Terms Note This position is hybrid primarily remote off-site and on-site as needed Candidates must currently reside within a reasonable commuting distance hours miles of Harrisburg PA A technical expert in user experience UX research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS county offices Conducting user research through interviews shadowing observation frontline staff analyzing current systems data flows mapping end-to-end user journey uncover pain points inefficiencies produce actionable outputs including journey map user stories research artifacts inform prioritized roadmap automation opportunities reduce staffing burdens modernize operations anticipation upcoming federal regulation changes Expert will communicate insights cross-functional teams working project design development teams product managers program staff implementing modifications production Develop strong trusted relationships stakeholders understand challenges constraints unique public-sector environment represent voice user
Job description
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