- Provide technical and user support for computers, desktop applications, and other information technology systems.
- Install, configure, and maintain desktop and laptop computer hardware and software.
- Perform day to day administration of users' network profiles, file access, group membership, and passwords.
- Ensure secure and consistent desktop and laptop environments using standardized imaging processes and by deploying system-wide security updates.
- Respond to users' requests for assistance and resolve problems related to the use of desktop computers, laptop computers, iPhones, and peripheral devices.
- Test and document processes and configuration information for use by other IT staff.
- Perform research, evaluation, test, and make recommendations for new software, hardware, products, processes, methods, and technologies.
- Collaborate with the IT team in the planning of technology tasks and projects.
- Knowledge and/or experience installing, configuring, and maintaining desktop and laptop computer hardware and software.
- Knowledge and/or experience responding to users' requests for assistance and resolves problems related to the use of desktop computers, laptop computers, iPhones, and peripheral devices (Windows 10 and above).
- Ability to identify customers' needs for hardware and software solutions, conduct product analysis, and recommend solutions.
- Ability to collaborate with diverse customers to coordinate technical solutions.
- Demonstrate excellent customer service to internal and external stakeholders.
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Marion County Salem, OR, United States Full timeJoin the Marion County Adult Behavioral Health peer team as a Peer Support Specialist and use your lived experience to support others Come along side those in our community with severe and persistent mental illness and offer peer support as they travel on their mental health reco ...
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IT Support Specialist - Salem, United States - State of Oregon
Description
Job Description:
Do you have excellent customer service skills and enjoy working with a diverse group of people to help solve technical issues? , the state's economic development agency, is currently hiring a permanent, IT Support Specialist (Information System Specialist 4) within the Technology Services Section of the Operations Division. We offer a workplace that balances productivity with enjoyment, and promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from.
Note: We value our employees and want to encourage work-life balance and flexibility. This position may have the ability to work remotely with required days in the Portland or Salem office.
What you will do:
Business Oregon strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don't meet every one of our qualifications listed. If you are unsure whether you meet the qualifications of this position, feel free to contact us to discuss your application.
The ideal candidate will possess a combination of some or all the following skills:
Please note: if you are interested in applying for this position, you must attach your current cover letter and resume to your application. Failure to submit the required resume and cover letter will remove your application from consideration.
What you need to qualify:
(a) Three (3) years of information systems experience
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field,
OR
(c) completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience.
What Business Oregon does:
Business Oregon is the economic development agency for the state of Oregon. We have about 180 people on our team, and we work with communities and businesses. We use our programs and expertise to help businesses grow, so they can in turn add jobs, diversify the economy, and increase Oregon prosperity. We work with communities to enhance and expand infrastructure and community safety with projects such as water/wastewater systems, seismic rehabilitation for schools, or rural broadband development. This also sets the stage for future business development. Our mission is to invest in Oregon's businesses, communities, and people to promote a globally competitive, diverse, and inclusive economy, all carried out with an agency strategic plan.
The mission of the Business Oregon, is to enable the creation, retention, expansion and attraction of businesses that provide sustainable, living-wage jobs for Oregonians through public-private partnerships, leveraged funding and support of economic opportunities for Oregon companies and entrepreneurs.
The Operations Division is responsible for the Department's shared services that encompasses Fiscal & Budget, Employee Services, and the Technology Project Team.
The Technology Project Team is responsible for the support of the agency's IT infrastructure and for providing the tools needed by the department to effectively carry out its mission and goals. This includes both long term and short-term goals.
