Assistant Front Office Manager - Washington, United States - The Hay Adams Hotel

The Hay Adams Hotel

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Hay Adams, an award winning historic luxury hotel across from the White House, is searching for a dynamic and successful
Assistant
Front Office Manager.

The Assistant Front Office Manager assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.

The Assistant Front Office Manager provides leadership and support to all members of the Front Office and enforces the Hay Adams Standards of Excellence in all areas supervised.

Essential Duties and Responsibilities include:

Maintain a professional and highquality serviceoriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the AM and PM shifts in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Attend to all regular duties of the Front Office Manager during the Front Office Manager's absence and must be able to perform any tasks or duties of any employee in the department.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Keep staff informed of all activities in the hotel, reinforcing Standards of Excellence and constantly strive to improve and perfect service in the department through coaching and training while promoting a strong team atmosphere and culture.

Background Requirements:

Previous front office and management/supervisory experience in a luxury hotel is required.
Must have excellent personal presentation and interpersonal skills, good problemsolving ability and be proficient in Hotel property management system.
Must have good command of English language and be able to write memos and short correspondence.
Other requirements: computer proficiency, preferably in hotel management systems; good mathematical skills and understanding of financial documents, daily reports and budgets; valid driver's license.

Benefits: