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Silver Spring

    Assistant Property Manager - Silver Spring, United States - AION Management LLC

    AION Management LLC
    AION Management LLC Silver Spring, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Financial/Administrative

    • Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
    • Ensure all Entrata data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
    • Assistant RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property's financial performance
    • Maintain and organize all resident files
    • Responsible for maintaining accurate payroll reporting including bonus preparation

    Marketing

    • Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
    • Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
    • Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
    • Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
    • Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
    • Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher
    • Monitor social media accounts daily and post weekly content
    • Respond to social media comments and direct messages
    • Conduct direct marketing to local companies as needed

    Customer Service

    • Assist in planning and preparation of resident events
    • Complete a daily inspection of the property and market-ready units
    • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
    • Provide excellent customer service and display courteous and professional attitude toward all customers
    • Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
    • Advise Business Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset
    • Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends

    Personnel Development

    • Assist RE Manager in recruiting and selecting team members, understanding, and adhering to the hiring policies and procedures
    • Assist RE Manager in evaluating and supervising team members
    • Perform other duties as required

    Requirements:

    • High school diploma or equivalent, college degree highly preferred
    • One-year property management experience or 4-year degree in a related field
    • Proficient computer skills including the Microsoft Office Suite, Entrata experience preferred
    • In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
    • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
    • Excellent English communications skills, both verbal and written
    • Must be able to walk apartments and grounds, including steps and climbing stairs
    • Occasionally requires lifting 20 pounds or less
    • Valid driver's license

    FSLA Status: Exempt or Non-Exempt

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