- Provide support services and special projects coordination in support of Training & Support's financial, mission, training, continuous quality improvement and marketing goals.
- Conduct/coordinate staff training as assigned.
- Ensure that highest quality, individualized services are delivered to program participants, with a focus on the mission of Goodwill of North Georgia.
- Fill-in for vacant direct service or administrative positions throughout the service areas covered by Workforce Development Division, including, but not limited to Case Manager, Job Coach, or Program Assistant.
- Ensure and maintain accurate documentation of program operations. Open, review and maintain participant case files and documents according to Career Services policies and procedures.
- Prepare reports and summaries according to Career Services policies and procedures and requirements of applicable funding and regulatory sources.
- Oversee service activities and site operations as directed.
- Prepare professional development plan (PDP) and engage in quarterly updates on progress in achieving goals.
- Monitor and report on quality of services provided.
- Comply with Agency, Career Services, Commission on Accreditation of Rehabilitation Facilities (CARF), federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency's safety and security policies and procedures.
- Contribute to the continuous improvement of program by identifying problem areas and implementing positive solutions.
- Participate in community and Goodwill meetings as needed or as assigned.
- Attendance at majority of targeted training forums (TTF)
- Complete all Career Services core training
- Other duties as assigned.
- Master's degree in rehabilitation counseling or related field and a minimum three (3)years of experience working in a program-related area.
- An equivalent combination of academic and work experience with demonstrated skills may be considered.
- Strong analytical, writing and communication skills.
- Working knowledge of case management, interviewing, and counseling techniques.
- Experience with medical, psychological, social, and vocational aspects of disability and/or economic disadvantage; community resources; and occupational information and job readiness.
- Must be computer literate and proficient in Microsoft Office Suite.
- Ability to facilitate positive actions and growth of participants in a flexible geographic environment where self-direction, prioritizing and organizational skills will be crucial to success.
- Ability to be flexible in hours and work location (within the service area) to accommodate the needs of the Program and Goodwill.
- Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.
- Must have access to reliable transportation, a valid driver's license and maintain clean motor vehicle report (MVR).
- The ability to push, pull and lift 20lbs. with or without accommodations.
- Must be able to meet all physical requirements to perform all duties relating to Career Services including driving, material handling, transporting and carrying documents, handbooks and various supplies
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Career Service Training Coordinator I - Decatur, United States - Goodwill of North Georgia
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