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    Installation and Technical Support Specialist - Holland, United States - PorterCorp

    PorterCorp
    PorterCorp Holland, United States

    4 weeks ago

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    Description
    Job Details

    Job Location
    Porter - Holland, MI

    Salary Range
    $ $26.50

    Description

    Installation & Technical Support Specialist

    Date: May 7, 2024

    Department: Installation and Technical Support

    Business Unit: Porter Corp.

    Location: Holland, MI

    Reports To: Product Manager - Raley Lund

    FLSA Status: Non-Exempt

    Compensation: Hourly

    Summary

    The Technical Support Specialist is a member of the Installation and Technical Support team. Responsible for the product design and execution throughout the design and installation process, including gathering customer requirements and working closely with engineering, sales, design, and manufacturing to ensure revenue and customer satisfaction goals are met.

    Essential Duties and Responsibilities
    1. Promotes the Companys mission and values based culture through expanding product offerings while maintaining a high standard.
    2. Create and work claims from incoming customer calls and e-mails
    3. Provide technical advice to customers, Designers, and Engineers
    4. Advise field personnel on repair techniques and current problem solutions.
    5. Interface with Quality, Manufacturing, Design, and Engineering regarding reoccurring field problems.
    6. Production Audits as required
    7. Maintain knowledge of all Porter Corp product lines but may also have unique specialized knowledge on specific products.
    8. Other duties may be assigned by Manager or Supervisor.
    Competencies

    Analytical Decision-Making

    Communication

    Learning & Development

    Planning & Organizing

    Results Orientation

    Professionalism & Integrity

    Teamwork & Relationship-Building

    Risk-Taking/Creative Thinking

    Qualifications

    Education and/or Experience
    • An Associates degree or engineering technology degree
    • Experience and understanding with construction trades and processes.
    • Experience and understanding of manufacturing fabrication and processes.
    Travel

    When appropriate, to meet with customers and suppliers off site to investigate non-conformances, facilitate implementation of corrective actions and improve business relationships

    Computer Skills
    • Demonstrated proficiency with Outlook, Word, Excel, SharePoint, Epicor, and
    • Expertise in SolidWorks solid modeling using both Part/Assembly and Weldment modeling methods.
    Other Requirements
    1. Must possess and utilize a knowledge of the manufacturing processes of the company.
    2. Knowledge of customer quality requirements and reasons for establishing these requirements
    3. Must have working knowledge of continuous improvement tools and their proper application to problem solving.
    4. Ability to effectively communicate through both e-mail and telephone
    5. Proficiency of technical aspects of Porter Corp. products
    6. Able to work with minimal supervision
    7. Strong organizational skills and ability to multi-task
    PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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