IT Asset Technician - Bowie, United States - Bowie State University

Bowie State University

Verified Company

Bowie, United States

9 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Posting Details:

Job Specification Information
Job Posting Number
S353NE
Position Title
IT Asset Technician
Class Title
Staff
Regular or Contingent II
Contingent II (more than 6 mos)
Desired Start Date

FLSA

Non-Exempt
Grade/Range

- $43,600
Open Date

05/09/2024
Close Date
05/23/2024
Open Until Filled
No
Duties and Responsibilities
Receive, track, and inventory equipment.
Stage, image, test, and issue equipment to customers (students, faculty, and staff).
Test image and configurations for assets.
Clean, perform diagnostic tests and reimage returns.
Organize, label, and maintain device storage area.
Rely on instructions and established guidelines to perform the functions of the job.
Ability to perform walltowall inventory and capture post snapshot changes accurately.
Retrieve accountable assets from secure storage locations.
Comply with Standard Operating Procedures (SOPs) for Inventory and Asset Management.
Monitor tickets and respond to moderately complex customer inquiries relating to assets.
Provides troubleshooting assistance to students, faculty, and staff to resolve computer problems and issues.
Provide Technical hardware support for customers on a range of devices, including but not limited to; Apple Products and Windows Products.
Triage assets and be able to diagnose and recommend cosmetic or OS repairs required.
Managing warranty repairs and completing them with a high level of quality and attention to detail.
Compile repair data and provide performance reporting to management.
Update inventory system at all times relating to assets status.
Other duties as assigned.
Minimum Qualifications
These are the job duties for required of the position

Education

A High School Diploma or GED required.
Experience
A minimum of (1) year of experience working with assets, inventory systems, imaging, and troubleshooting devices required.
Knowledge Skills and Abilities
Asset/Inventory Management experience relating to the lifecycle management of IT assets through an Asset Management Database System.
Experience working with Microsoft Office 365, ability to use Excel
Ability to troubleshoot, image and repair Dell and Apple devices.
Ability to communicate verbally or in written form strongly desired.
Organization skills to balance and prioritize work.
Ability to work in a team environment.
Must be able to lift 50 lbs.
Duties performed onsite.

Conditions of Employment

This is a Contractual position.

-
Other

Non-Union Position.

Bowie State University offers an excellent benefits package This includes tuition remission, including eligible dependents, choice of medical/vision plans, Carefirst BC/BS, United Health Care and Kaiser plans, dental, prescription, life insurance, and training and development.

- Posting Detail Information
Special Instructions to Applicant

Quick Link for Internal Postings-
Supplemental Questions:Required fields are indicated with an asterisk (*).

Do you have a high school diploma or GED?
Yes
No
Do you have a minimum of (1) year of experience working with assets, inventory systems, imaging, and troubleshooting devices?
Yes
No

Applicant Documents:

Required Documents