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    Field Services Technician I - Tuscaloosa, United States - DAS Health

    DAS Health
    DAS Health Tuscaloosa, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, on-site Field Services Techniclan I in Tuscaloosa, AL

    The Field Services Technician I (FLSA non-exempt role), is responsible for providing proactive on-site technical support to users in an efficient and accurate manner. The Field Services Technician I is DAS Health's second line and responsible for taking on escalations from the service desk as well as maintaining internal service boards.

    Responsibilities:

    • Act as the service desk's first escalation point
    • Maintain and Work Tickets on the Backups Board
      • Troubleshoot Backup Failures
      • New Remote Installations / Reinstallations
      • Disk Space Cleanup
    • Maintain and Work Tickets on the IT Maintenance Board
      • Resolving Remote Server Alerts – Disk Space Cleanup and HDD Failures
      • Identifying Trends to Reduce Recurrence of Technical Issues
    • Maintain and Work Remote Tickets on the IT Service Board
      • New User Creations
      • Troubleshoot PC Application and OS Issues
      • Remote PC Preps
      • Setup MFA with End Users
      • VPN Setup and Troubleshooting
    • Maintain Assigned Tickets on Backups, IT Maintenance, and IT Service Boards
      • Placing all assigned tickets on ConnectWise calendar for a future Time/Date and never leaving tickets in a Past Due state.
      • Attaching, creating, and updating relevant configurations with necessary client asset information
      • Being attentive to all client correspondence and notifying them daily about new developments of their service request.
      • Working and managing assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or Sys Admin II Escalation)
      • Resolving tickets within 3 hours total worked time and before 15 days of age

    Requirements:

    • 2-4 years of experience in Help Desk or IT support position
    • High School diploma or GED Equivalent
    • A+ and Network+ Certifications
    • Proficient Networking Knowledge
    • Proficiency in Windows Server and other Cloud Based Server Environments (Azure, AWS, and WVD)
    • Availability to travel to local client sites, as needed.
    • Working knowledge of Microsoft 365 Email and Office Products
    • Working knowledge of Microsoft Windows, MacOS, and Linux
    • Efficient problem solving / troubleshooting skills
    • Energetic, pleasant and professional
    • Strong verbal and written communication skills
    • Must have attention to detail, neat and organized
    • Strong time management skills and ability to multitask
    • Ability to work as a proactive team member in an office setting

    What We Offer

    For full-time opportunities, we offer:

    • Work Remotely (unless otherwise specified) with Work from Home Allowance
    • Competitive pay with discretionary bonus opportunities
    • Flexible Time Off
    • Continued Education Reimbursements
    • Company Paid Health Benefits for employees and family
    • 401k with Employer Match
    • Mental Health Services
    • Parental Leave

    About DAS:

    DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

    As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice ) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.

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