Customer Service Associate - Melville, United States - PSEG

PSEG

Verified Company

Melville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Requisition: 78615

PSEG Company:
PSEG Long Island

Salary Range:
$ $ 26.77

Incentive:
Not applicable

Work Location Category:
Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow.

In support of this model, roles have been categorized into one of four work location categories:

onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business.

Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Union Local:

IBEW 1049

_ Summary_:

This is an exciting time to be joining PSEG.

Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business.

We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.

PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision:
People providing Safe, Reliable, Economic and Greener Energy.
PSEG is a diversified energy company headquartered in Newark, N.J. Established in 1903.

The company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life.

Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service - serving 2.2 million electric customers and 1.8 million gas customers.

Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers.

PSEG also owns and operates a diverse fleet of power plants with approximately 10,600 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States.

PSEG is a Fortune 500 company included in the S&P 500 Index and is a decade-long member of the Dow Jones North America Sustainability Index.

PSEG has approximately 13,000 employees, who are carrying forward a proud tradition of dedicated service that has continued over more than 100 years.

Experience the personal challenge of working for a world class organization and leader in the Utilities and Energy industry as a Customer Service Associate at our Call Center in Melville, NY.

Job Duties & Responsibilities:

Answer inbound calls in a fast paced, high volume Call Center.

Positively interact with customers concerning accounts for processing:

new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution.

Ability to multi-task by using web-based computer tools to analyze customer's accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions.

Makes financial decisions to protect/collect revenues and adjusts customer accounts. Must work within prescribed telephone and customer satisfaction goals. Must accept feedback and change behavior from quality assessments.

Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.

Years of Experience:

Data Needed
Job Qualifications:

Required

High School Diploma or GED
Strong Customer Service Communication Skills
Self-Starter with the ability to handle customer contacts in a pleasant and courteous manner.
Proficient in typing and grammar
Accurate data entry skills and ability to conduct simple math calculations
Computer literacy/proficiency in a Windows Operation System
Must pass computerized customer service entrance exam
Must be a