Team Member - Chicago, United States - Gotham Bagels

Description

Are you passionate about the art of making exceptional coffee and delivering top-notch customer service? Gotham Bagels, a renowned New York-style bagel brand, is seeking a skilled and enthusiastic Team Member to join our dedicated team in Chicago.

If you share our commitment to tradition, quality, and outstanding bagels, this is the perfect opportunity for you


About us
BRAVO RESTAURANT GROUP CREATES CONCEPTS THAT WOW. Bringing iconic traditions to life in the heart of Chicago. We are the home of Gotham Bagels, renowned for its authentic New York-style bagels. At Bravo, we believe in nurturing strong relationships and providing opportunities for growth.


Why is it great to work with us?

As a family company ourselves, we know our success is defined by relationships - relationships with employees, vendors, customers, and family.

That is why we work hard to create a positive, supportive, and inclusive work environment to build strong relationships with all our members.

We like to invest in this because we don't believe in short-term relationships, we are passionate about creating learning paths that can lead to growth no matter where you start in our company.

Why Gotham bagels?
At Gotham Bagels, we pride ourselves on our dedication to tradition and producing the perfect New York-style bagels. Our customers appreciate our commitment to quality and authenticity.

Join our team and be part of a brand that truly cares about the craft of bagel-making and customer satisfaction.

Position Summary:

The Team Member is the core of the Gotham Bagels experience.

They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Gotham to life in every interaction.

Primary Duties and Responsibilities:

• Prepare and serve a variety of coffeebased beverages, including espresso, cappuccinos, lattes, and more, following our established recipes and techniques.
• Ensure exceptional customer service by greeting and assisting customers in a friendly and knowledgeable manner.
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a wellrun store by following cleanliness, sanitization and organization standards
• Differentiates between problems that can be solved directly and when to ask for leader support
• Collaborate with the BOH team to ensure efficient and timely order fulfillment.
• Continually be aware of the status of orders and the flow of the kitchen.
• Coordinate Delivery and Catering orders, fulfill Coffee orders, dessert orders, and retail orders.
• Contribute to a positive and collaborative work environment, supporting your colleagues when needed.
• Understands that the team is managing multiple priorities and willingly takes direction from leaders

Provides incredible Guest Service by:

• Developing personal ongoing relationships with guests
• Practicing active listening and connection
• Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
• Makes enthusiastic and knowledgeable recommendations to delight guests
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others
• Shows up ready and willing to be a reliable team player and support one another

Qualifications:


Required:

• Ability to work early mornings, evenings, some holidays, and/or weekends.
• High school diploma or equivalent.
• Must be at least 21 years of age.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
• Attention to detail and commitment to upholding quality standards.

Preferred:

• Craft coffee barista experience.
• 2 years of experience working in a restaurant setting

What makes you great:

• Bilingual-Spanish and English preferred.
• Latte art experience a plus

"COVID 19 POLICY"
For the safety of our employees and guests: All current and future employees must submit to Human Resources one of the following:

• Provide a valid Covid 19 vaccination card.
• Provide a completed medical/religious exemption form with required supporting documentation.
• Bravo Restaurant Group is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know._

Job Types:
Ful