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    Hospitality Assistant - Philadelphia, United States - Forrest Solutions

    Forrest Solutions
    Forrest Solutions Philadelphia, United States

    2 weeks ago

    Default job background
    Human Resources
    Description

    Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic environments where no two days are the same? If so, we invite you to apply for our Floor Host position. As the central figure on our office floors, you will be the go-to person for ensuring our guests and visitors have a seamless and enjoyable experience.

    Join Our Team as a Floor Host Professional/Corporate Services

    $20.00 per hour, 40 hour week, M-F, 7:30 am - 4:30 pm

    Position Overview:

    The Floor Host plays a pivotal role in delivering hospitality-focused service to our customers. You will be responsible for providing information, assistance, and direction while interfacing with all office services. Your primary goal will be to connect guests with the resources they need, ensuring their needs are met promptly and efficiently.

    Essential Job Functions:

    • Provide real-time support for meetings, ensuring room requirements are met and connecting with meeting organizers and guests.
    • Conduct floor tours regularly, maintaining the optimal appearance and condition of the space.
    • Anticipate customer needs and provide creative solutions, advocating for our hoteling culture and mobile way of working.
    • Monitor meeting rooms for scheduling accuracy and optimize room usage.
    • Ensure the work area is prepared for operation and maintain the space's cleanliness and functionality.
    • Provide in-meeting support and reset rooms for subsequent meetings.
    • Manage equipment inventory, ensuring proper storage and security.
    • Capture and report customer interactions accurately.
    • Adhere to company and client policies, including safety regulations.

    Position Requirements:

    • 2-3 years' experience in a service industry, preferably fine dining restaurant, hotel or event planning.
    • Strong technical skills, including proficiency in Microsoft Office Suite and audio/visual equipment.
    • Ability to stand for long periods and thrive in a fast-paced environment.
    • Excellent communication and interpersonal skills.
    • Professional appearance and demeanor.
    • Ability to navigate clients of all professional levels.

    Competencies:

    • Client-first mentality.
    • Attention to detail and accuracy.
    • Strong decision-making skills.
    • Ability to multitask and prioritize effectively.
    • Adaptability and flexibility in a constantly changing environment.
    • Excellent verbal and written communication skills.
    • Proficiency in technology use.

    If you're ready to be a part of a dynamic team dedicated to delivering exceptional customer experiences, apply now to join us as a Floor Host

    How to Apply:

    If you are enthusiastic about delivering exceptional service and contributing to a positive workplace culture, we encourage you to apply Join our team and be part of a company that values integrity, innovation, and teamwork.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veterans.

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