Customer Support Coordinator B2B - Arnold, PA, United States - Eclipse Technologies

Eclipse Technologies
Eclipse Technologies
Verified Company
Arnold, PA, United States

1 week ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description
**Welcome to the turbo team at AutoProff, a company of the AutoScout24 Group We are all about speed, innovation, and the pulse of the future. If you're ready to take the fast lane and shape the mobility of tomorrow, then join us as a Customer Support Coordinator B2B (m/f/d) in our Hamburg office.


Your Challenge
In your role, you will play a key role in further developing our customer support in Germany.


You ensure excellent customer service and support, and provide a great buying experience and satisfaction for our customers by building strong and trusting relationships and supporting them in purchasing vehicles in all our markets.


  • First point of contact for our customers
  • Handling customer inquiries on all channels (phone, email, etc.)
  • Processing complaints according to SLAs and in coordination with various departments
  • Supporting and advising customers on our product solutions
  • Crossfunctional collaboration with colleagues in DACH, the Nordics, BENELUX, and Eastern Europe

Your Profile

  • Experience in a similar role in customer service and support
  • Understanding of the used car market and practical experience in the automotive industry with technical knowledge
  • Verification and proper decisionmaking in inductive damage cases and negotiation and mediation between customers in damage cases
  • Fluent language skills in German are a must, good English skills are important for communication with our HQ, Czech and Slovak are a plus, but not a requirement
  • Experience with CRM systems such as HubSpot and
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