Sp/mgr-learning - Bethesda, United States - Marriott International, Inc

Marriott International, Inc

Verified Company

Bethesda, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Number

Job Category Human Resources

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

Job Summary

The Manager, Learning Development supports the design and development of training across all Marriott disciplines and brands globally inclusive of the managed and franchise, management and hourly audiences.

This position requires creativity, flexibility, instructional design expertise, exceptional writing skills and development expertise.

Knowledge of design and development methods in the hospitality or service industry is critical to the success of this position.

This individual will design and develop training that facilitates behavior change, transfers critical knowledge, and develops technical and strategic skills in our associates.

This individual assists other L+D leaders in evaluating the effectiveness of training programs and ensuring training meets the business needs and objectives.

The individual works closely with business leaders, numerous internal support teams, and vendors to ensure the successful development and integration of the learning deliverables.

The Manager, Learning Development is a part of a pool of instructional designers and often balances working on multiple projects across multiple client types at the same time.

CANDIDATE PROFILE

Education and Experience

BA/BS (or equivalent) in instructional design, human resources,, or equivalent work experience in a related area.
3+ years of instructional design and development experience.
Excellent written and oral communication skills.
Program and project management expertise.
Experience developing cuttingedge and digital learning
Expereience using Rapid Development tools, e.g., Articulate, Storyline, Captivate, Adobe Creative Cloud Applications.
Experience in executing tasks in a highpressure environment.

Preferred Experience

Design and development experience for hospitality, brand or service related organization.
Experience working with thirdparty development vendors who produce training materials under Marriott's direction.
Experience in publishing and testing in a learning management system.
Proven experience in development of multiple learning modalities, i.e., mobile, online.
Graphic design experience with strong InDesign and PowerPoint skills
Graduate degree in Education, Instructional Design, or related field.
Demonstrated success working in a complex, serviceintensive, deadlinedriven environment associated with consumer, marketing, or loyalty initiatives.
Demonstrated success in working with and influencing crossfunctional work teams in a matrix organization.
Demonstrated ability to make decisions in a timely manner sometimes with incomplete information, under tight deadlines and in high pressure situations

Core Work Activities

Learning Development

Build learning items from analysis, design and storyboard, through development of final deliverable.
Design, develop and implement training strategies, programs and processes as they relate to brands and disciplines to include modes that are high tech, high touch.
Create elearning using software such as Captivate, Articulate Storyline, and other elearning programs and web and video conferencing software.
Solicit and incorporate feedback and assess evaluation feedback to make appropriate changes.
Manage multiple tasks for numerous deliverables by transitioning simply and easily from one project to the next.
Explore alternative methods/mediums of providing training to the field.
Clearly and concisely present ideas to clients on learning item design.
Work with other instructional designers or external vendors to complete projects.
Package multiple items to create curriculum, as appropriate.
Build and test items in learning management system as part of the deployment activities.
Ensure training is global and applicable across all properties within each brand when applicable.

Project Management

Work as a project member to achieve results in a team environment.
Manage multiple projects and processes on time and on budget.
Identify methods for measuring the effectiveness of training.
Work in a deadlinedriven environment establishing goals and delivering against the objectives of assignments to meet time, budget and quality criteria.

Building Relationships

Work along with business partners to ensure training meets the needs of the individual stakeholders and audience members.
Collaborative approach; team player; ability to work with global teams from diverse cultural backgrounds.
Develop relationships with internal and external stakeholders, across regions, brands, and disciplines.
Foster team work, maximize efficiencies, and work to promote effective synergies between the Talent Development team and with oth