Customer Account Manager - Vergennes, United States - Collins Aerospace

Collins Aerospace

Verified Company

Vergennes, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Date Posted:

Country:

United States of America

Location:

HVT01:
S&IS (FUS) - Vergennes 100 Panton Rd, Vergennes, VT, 05491 USA

Position Role Type:

Hybrid

Role Overview:

We are currently searching for established professionals in Customer Service, who work under general supervision in responding to customer calls.

Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations to update procedures to improve Customer Service processes.

Escalates complex issues to management. _This role is a Hybrid position._

Primary Responsibilities:

Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints
Uses organization and product knowledge to address more difficult inquiries and provide follow up
Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed
Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met
Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services
Confers with production, program managers, shipping, warehouse, or other personnel to expedite or trace shipments
May promote various products/services to ensure business targets are met
May provide aftersales support for various client contracts
Performs duties related to overall customer service
Provides support to value stream team with regard to customer concerns
Coordinates with sales reps to identify inside sales opportunities
Serves as customer interface on product status and delivery
Maintains knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers
Consistently documents customer service needs to identify patterns and maintain quality

Basic Qualifications:

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant Customer Service experience
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Preferred Qualifications:

Intermediate to Advance Microsoft Office experience
Intermediate to Advance oral and written communication skills
Strong sense of urgency and ability to pick up on material quickly
Ability to work independently and problem solve
Organized and able to prioritize multiple assignments running concurrently for timely, highquality results
SAP experience is highly preferred

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.

Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be.

Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions.

By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow.

Are you up for the challenge? Join our mission today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Hybrid:
Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work require