Bank Teller/customer Service Representative - Moline, United States - First National Bank (Oldham)
Description
Who we are
We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve.
We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.
Our mission
Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.
Our values
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Passion:We have an unrelenting drive to be great. Quality service is our #1 priority.
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Commitment:We do not shy away from accountability. We together as a team and embrace the spirit of service.
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Leadership:We are competitive leaders in our markets and a go-to source for finance and lending.
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Community:We're proud to support each other and our local communities. We win when our customers win.
About the role
Position is located in Hastings and is not a remote position.
What you will do
- Conduct dozens of bank's routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)
- Make sales referrals, suggest alternate channels and crosssell products and services
- Go the "extra mile" to build trust relationships, customer loyalty and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers' issues and provide relevant information
- Performs other duties as assigned.
What you will need
- High School diploma or greater required.
- Experience handling cash transactions and working with systems
- Strong communication and time management skills
- Customer satisfactionoriented
- Attention to detail and mathematical skills
What we offer
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation, Sick, and Holiday time
- A competitive 6% 401k match
- And more
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)
