- Installing, configuring, and troubleshooting desktop operating systems and application software.
- Performing system backups and data recovery operations.
- Maintaining inventory records of all hardware, software, and other IT equipment in the organization's network environment.
- Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
- Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization's network environment.
- Responding promptly to customer inquiries regarding computer system problems, printers or service requests through phone calls or assigned service tickets.
- Ability to troubleshoot and resolve technical issues using ServiceNow tools.
- Management of RFMS (location inventory management system), controlling access, resetting passwords, running reports, etc.
- Management of OEE, LU, and various other operations reporting.
Basic Qualifications - High school diploma or GED from an accredited institution.
- Previous IT support experience preferred.
- This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications - Associate degree or higher in an IT-related field.
- Previous IT support experience 2 years or greater
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Strong knowledge of computer hardware, software, and network troubleshooting.
- Basic understanding of networking concepts and protocols.
Skills: - Proficient in IT operating systems, including Windows and macOS, as well as common collaborating tools and network topologies.
- Knowledge and experience in troubleshooting and supporting hardware, software, and network-related issues.
- Familiarity with system installation, configuration, and maintenance of computer systems, software applications, and peripherals.
- Understanding of basic networking concepts, protocols, and troubleshooting techniques.
- Proficiency in diagnosing and resolving issues related to desktops, laptops, printers, mobile devices, and other IT equipment.
- Experience in performing system upgrades, patches and updates.
- Basic knowledge of IT security best practices and the ability to assist in the administration and maintenance of security systems.
- Understanding of ITIL (Information Technology Infrastructure Library) principles and practices is a plus.
- Ability to provide user support in accessing and utilizing various software applications and tools.
- Familiarity with ticketing systems and the ability to document support requests and resolutions accurately.
- Knowledgeable about IT inventory management and maintaining an organized hardware and software inventory.
Competencies: - Excellent communication and customer service skills.
- Ability to prioritize and manage multiple tasks effectively.
- Detail-oriented with strong problem-solving abilities.
- Exhibits strong analytical and problem-solving skills to diagnose and resolve IT-related issues efficiently.
- Detail-oriented with a focus on accuracy and precision in work tasks.
- Displays a customer-focused mindset and is committed to delivering high-quality IT support and solutions.
- Demonstrates excellent verbal and written communications skills, with the ability to convey technical information clearly and concisely.
- Adapts well to change and is capable of multitasking and prioritizing responsibilities effectively.
- Shows a proactive and self-motivated attitude towards learning and keeping up-to-date with emerging technologies and industry trends.
Work Environment
This position works primarily at a desk but works requires working/supporting a manufacturing facility. Lifting to 35lbs may be required. This role may also require work outside of the traditional 8-5 workday when projects or systems upgrades require.
Compensation - This position offers a starting rate of pay between $28 and $35 an hour based on experience with a $1,000 sign-on bonus following the successful completion of 6 months of employment.
- Comprehensive benefits package starting on your first day of employment.
- Submit your resume today for consideration
Disclaimer
This job description indicates the general nature and level of work expected. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Duties and responsibilities may change over time. Howmet Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.
About Howmet Aerospace
Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's sales for 2022 approximated $5.7 billion. The Company's primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company's differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit , including content shared during the Company's May 2022 Technology Day.
Follow: LinkedIn, Twitter, Instagram, Facebook, and YouTube.
Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email -
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Information Technology Technician - Branford, United States - Howmet Aerospace
Description
Howmet Aerospace in Branford, CT is currently hiring highly motivated and energetic candidates to join their team. Howmet Aerospace is a leading provider of advanced engineered solutions for the aerospace and transportation industries worldwide. The Branford facility is focused on producing jet engine components that are essential for mission-critical performance and efficiency in aerospace and defense applications. With over 50 years of experience in the Branford facility, we are proud to contribute to the development of more fuel-efficient, quieter aerospace engines, and sustainable ground transportation. For more information, please visit
Follow @howmet: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Job Summary
Responsible for local IT support in the Branford, CT facility. Candidate selected for this position must have strong interpersonal skills with a focus on customer service and delivery excellence. This is a part time position requiring 30 hours a week onsite support.
