Associate Community Manager, Action Adventure - Marina del Rey, United States - Electronic Arts

Electronic Arts

Verified Company

Marina del Rey, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As an Associate Community Manager, you will support Action/Adventure titles, including Dragon Age. You will implement multi-channel community strategies designed to engage with our passionate players daily.

The Associate Community Manager also plays a role as a liaison between EA's teams and players, providing context to player feedback and contributing to outward-facing communication.

Associate Community Managers have three or more years of experience in relevant fields. Reporting to the Lead Community Manager, you may work on-site at an Electronic Arts office or remote._

_Responsibilities_
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Direct player engagement & community councils

You participate in the moderation of and accurate recording of Community Councils to deliver audiencerelevant feedback to Studio, Brand, and Communications teams
You strengthen overall player engagement and sentiment for the franchise through direct interaction on popular community platforms (Discord, Reddit, Twitch)
You are a publicfacing spokesperson, communicating on behalf of the brand across multiple channels (Discord, Reddit, podcasts, videos) and at events
You develop a familiarity of core content creators and subcommunity leaders to enhance promotional activations
You follow company/studio/franchise messaging strategy while being prepared to share and escalate messaging

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Community messaging & content development

Follow global player engagement strategies that funnel into brand/developer strategy to build active, invested, and healthy communities for our games
Implement the player engagement tactics daily
Help produce informative/entertaining content ( blogs, podcasts, live streams, AMAs) to connect our community to our games, studios, and ecosystems
Uphold quality standards and brand communication best practices

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Collaborate with internal and external partners

Connect with colleagues across Marketing, Communications, Development and Player Support teams to ensure succinct execution of tactics/campaign beats
Work enterprisewide to provide strategic realtime feedback about the health of our games

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Product expert with strategic community insights & data literacyPLUS feedback & sentiment reporting

Immerse with the product to become a product expert that can provide context to internal team members and understand player needs.
Summarize and produce insights based on players behavior and knowledge of community; deliver datainformed insights to partners about the community including how to size and measure communities and sentiment.
Monitor & report sentiment using thirdparty listening tools such as Affogata, Sprout, and Synthesio.
Share relevant takeaways from social listening and team analysis to important partners so that a new plan of action can be implemented

_Qualifications_

Bachelor's degree in communications, marketing, or related field, or equivalent work experience
Minimum of 3 years of experience in Player Engagement, Community Management, Social Media Management, or other related fields
Minimum of 3 years of experience with direct interactions with a player community
Minimum of 3 years of experience creating compelling communications, channel management, publishing calendars, reporting & analytics tools
Familiarity with Dragon Age, previous games, player motivations and needs
Experience building datainformed community insights
Highquality writing skills with global audiences in mind
Experience managing interactions and conflict management
Planning, organizational, and task/project management abilities
Familiar with collaborating in a global environment
Experience with social listening tools and Boolean search

_Pluses_

Advanced degrees in communication, marketing, or related field
Project management training, certifications, and experience
A passionate gamer with ample experience within multiple EA games and player communities
Experience with video, audio or graphic arts production
Experience with oncamera/public speaking
Approach goals with creativity
Ceci ne s'applique pas au Québec.
COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location.BASE SALARY RANGES
California (depending on location e.g. Los Angeles vs.

Sacramento):
o $82,500 - $122,900 USD Annually- New York (depending on location e.g. Manhattan vs.

Buffalo):
o $76,000 - $122,900 USD Annually- Jersey City, NJ:
o $99,000 - $122,900 USD Annually- Colorado (depending on location e.g. Denver vs.

Colorado Springs):
o $91,600 - $122,200 USD Annually- Washington (depending on location e.g. Seattle vs.

Spokane):
o $76,000 - $109,200 USD Annually- British Columbia (depending on location e.g. Vancouver vs.

Victoria):
o $73,200 - $101,700 CAN Annually