Customer Service Representative - La Porte, United States - VPS Testing & Inspection

Description

Job Context
The Customer Service department of VPS helps customers with questions, complaints and gives information about our products and services. Customer service representatives are on occasion portraying being in a sales role. They support Sales Managers, customers, and regional staff on all inquiries and administrative aspects in a timely manner.


Position reports to:
Customer Service Manager


Job Objectives/Responsibilities

• Create customer and contract accounts in system and upload relevant documentation according to the customer and contract records retention requirements.
• Actively utilize sales & marketing and production tools (e.g. Qlikview/STS/VMS) to assist in the contract management of customer accounts.
• Data maintenance of customer and contract information in system checked for accuracy.
• Assist VPS Central Credit and Collections with regional customer account reconciliation issues.
• Assist sales team with the preparation of agreements when requested.
• Consult with Sales Account Manager when necessary.
• Provide Sales Manager with monthly list of contract renewals that need attention.
• Interact directly with Customers on new vessels added, Ship Information Form (SIF), report distribution lists.
• Initiate tracking of missing samples and inquires and respond to customers requesting updates on testing status.
• Create proforma invoices when necessary.
• Acknowledge same day response to customers, as well as questions about Customer Portal and Bunker Master
• Manage Rebate Programs
• Serve as deputy for Customer Service Manager as required.
• Perform the duties of the Logistics and/or Operations Coordinator as needed.
• All other duties as assigned.

Education
High School Diploma or GED

Bachelor's degree/Undergraduate in respective domain a plus but not necessary


Knowledge and experience
3-5 years of Customer Service experience

Proficient in Microsoft Office Applications (Word, Excel, Outlook)
A MUST

• Knowledge of Maritime industry a plus but not necessary

Pay:
From $18.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person