Executive Housekeeper - Ocean City, United States - TPG Hotels & Resorts
Description
Job Overview
The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel.
What You'll Be Doing
-
Staff Management:
- Recruit, train, and supervise housekeeping staff.
- Create department schedules and assign duties to housekeeping personnel daily.
- Conduct performance evaluations and provide feedback to staff.
- Provide ongoing training to housekeeping staff.
- Implement and update training programs to improve efficiency and performance
Cleaning Standards:
- Establish and enforce cleaning standards and procedures.
- Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
- Ensure compliance with health and safety regulations.
- Implement quality control programs to maintain high standards of cleanliness.
- Conduct regular audits to ensure adherence to established standards.
Inventory Management:
- Maintain inventory of cleaning supplies and equipment.
- Coordinate with the purchasing department for the procurement of cleaning materials.
- Control costs and expenses within the allocated budget.
Guest Satisfaction:
- Address guest complaints and concerns related to housekeeping.
- Implement measures to enhance guest satisfaction and experience.
Communication:
- Liaise with other departments to coordinate housekeeping activities.
- Communicate with front desk staff to ensure accurate room status information.
- Report maintenance issues and coordinate with the maintenance department for timely resolution.
What You Bring
- A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
- Previous experience in housekeeping or a related field, with a minimum of 2 years in a supervisory or managerial role.
- Strong communication and interpersonal skills to interact with staff and guests effectively.
- Excellent organizational and timemanagement skills.
- Strong attention to detail and a commitment to maintaining highquality standards.
- Leadership skills to manage and motivate a diverse team.
- Ability to address and resolve issues promptly.
- Familiarity with industry cleaning standards and best practices.
- Ability to work flexible hours and adapt to changing priorities.
Benefits:
Benefits for Full Time employees may include:
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE
EEO/VET/DISABLED
Requirements:
42,000 to 47,000 based on experience
Compensation: 45,000
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