Money Movement Service Representative - Pennington, United States - Bank of America

Bank of America
Bank of America
Verified Company
Pennington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.


One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us


This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients.

Key responsibilities include handling routine and standard transactions according to established procedures and prescribed processes in support of Merrill. Job expectations include referring more complex problems to management.

The Money Movement Service Generalist is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions.

Transaction processing includes employing a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company.


Responsibilities:


  • Processes transactions according to established procedures and prescribed processes
  • Demonstrates operational discipline while handling routine and standard operational functions
  • Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry

Required Qualifications:


  • Professional Demeanor: Demonstrating patience, composure, and client service attitude
  • Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's request
  • Initiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others

Desired Qualifications

  • Customer Service and/or call center experience
  • Experience with money movement transactions
  • Ability to multitask

Skills:


  • Account Management
  • Adaptability
  • Customer and Client Focus
  • Data Collection and Entry
  • Process Effectiveness
  • Active Listening
  • Continuous Improvement
  • Customer Service Management
  • Data Quality Management
  • Result Orientation
  • Attention to Detail
  • Business Operations Management
  • Business Process Analysis
  • Critical Thinking
  • Process Management

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent


Shift:

1st shift (United States of America)


Hours Per Week:

40
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