Remote Customer Service Representative - Redwood City, United States - Grapeshoot, LLC
3 weeks ago
Description
We are seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for analyzing and understanding the market in which we operate, as well as providing excellent customer service to our clients in the financial services industry.
Responsibilities:
- Analyze and understand the market in which we operate
- Provide excellent customer service to clients in the financial services industry
- Resolve client issues in a timely and professional manner
- Maintain accurate records of client interactions and transactions
- Collaborate with other departments to ensure client satisfaction
Qualifications:
- High school diploma or equivalent required; Bachelor's degree preferred
- 1+ years of experience in customer service or related field
- Excellent communication skills, both written and verbal
- Strong problemsolving skills and ability to think critically
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
Benefits:
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan with employer match
- Paid time off
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