- 3-7+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses
- Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions. Experience with Veeam and Acronis backups preferred
- Windows Server administration including spin-up, roll-out and management including but not limited to Active Directory, GPOs, Trusts, Print Servers, Application Servers, etc.
- Build & maintain virtual environments such as Hyper-V, VMware, Veeam & Azure
- Workstation operating systems e.g., MAC, Windows 7 and later
- Workstation productivity/operations application administration e.g., Microsoft Office, QuickBooks, etc.
- Network Security – Router/Firewall experience i.e. Cisco, Meraki, SonicWall, Sophos & Barracuda firewalls & wireless environments
- Cloud Environment management e.g., AWS, Azure, etc.
- Enterprise email systems e.g., Microsoft Exchange, Google Suite, etc.
- Office 365 deployment and security Core Competencies/Skills:
- Customer Service
- Firewall Administration
- Network Support
- Network Troubleshooting
- Server Administration
- Server Virtualization
- Solution Management
- Technical Project Management
- Telephone Skills/Etiquette
- Wireless Network Management
- Office 365
- Customer Support
- Inquiry Research/Response
- Issue Resolution
- Problem Analysis
- Software Installation
- Software Troubleshooting
- Solution Delivery
- Systems Troubleshooting
- IT Help Desk Software
- Provide both reactive and proactive support of desktop, server, and network issues for our clients.
- Daily and accurate time entry accounting for at least 7.5 hours in the form of service ticket notes
- Monthly billing should be at least 80% or more of a typical month of about 160 hours available.
- Focused on lowering average response time and resolution times
- Desire and enthusiasm for working primarily workstation tickets/issues daily, yet with the skill and experience to also troubleshoot and resolve Windows server, network switch and router tickets
- Provide a high level of customer service with a positive attitude at all times
- Work proactive and reactive issues (Client submitted or monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA's)
- Pay close attention to detail while performing technically detailed tasks
- Deals effectively with stressful situations focusing on the best outcome for the Client
- Experience in a professional and consultative approach to your interaction with our external customers (i.e., honest, trustworthy, objective, competent)
- Great communication skills—both verbal and written at a consulting level
- Has a willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Articulate technical information clearly and simply to non-technical people
- Assist or the ability to implement multiple small to large projects and act as the lead project engineer
- Assist or step in as lead in customer on and off boarding's when required
- Lead managed service offerings and cross train on other offerings as assigned
- Self-motivated and is self-directed with the ability to work with minimal direction
- Mentors new Engineers
- Any other assigned duties
- Will be required to document time on an hourly basis as assigned work is completed
- Must be available for on call approximately one week every three months
- Must be available occasionally on nights and weekends to perform off-hour maintenance and projects
- Enter all work as service tickets into ConnectWise
- Highly organized, self-motivated, and self-directed
- Managed Services Platform experience a plus
- Ability to create knowledge base articles and update customer documentation in IT Glue
- Ability to lift 50+ pounds
- Must be willing to travel for client onsite visits, some overnight stays will be required
- Must have a valid driver's license, insurance and reliable transportation
- Legal authorization to work in the U
- MSP (Managed Services Provider)
- Technical support in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred)
- Mac, ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus
-
Engineer I/II/III
1 week ago
Entre Technology Services Spokane, United StatesJob Description · Engineer I/II/III · Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Med ...
-
Technician I/II/III
6 days ago
Entre Technology Services Spokane, United StatesJob Description · Job DescriptionTechnician I/II/III · Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, ...
-
Control Engineer I, II, III, and Sr
1 week ago
Jubilant Pharma Limited Spokane, United StatesJubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergen ...
-
Engineer I/II/III
6 days ago
Idaho State Job Bank Coeur D'Alene, United StatesEngineer I/II/III at Entre Technology Services in Coeur d'Alene, Idaho, United States Job Description Engineer I/II/III Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We ...
-
Engineer I/II/III
1 week ago
Idaho State Job Bank Post Falls, United StatesEngineer I/II/III at Entre Technology Services in Post Falls, Idaho, United States Job Description Engineer I/II/III Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We wo ...
-
Engineer I/II/III
6 days ago
Entre Technology Services Coeur d'Alene, United StatesJob Description · Job DescriptionEngineer I/II/III · Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Ac ...
-
Project Manager II or III
1 week ago
Northwest Farm Credit Services Spokane, United StatesAgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United Sta ...
-
Supervisor I-II, Manufacturing
1 week ago
Jubilant Pharma Limited Spokane, United StatesJubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergen ...
-
NR Technician I/II
1 day ago
Colville Tribes Spokane, United StatesDescription · CLOSING DATE: May 24, 2024 · POSITION: Natural Resource Technician I/II (Seasonal) · SALARY: $20.00-$24.94, per hour DOE · REPORTS TO: Research Scientist · LOCATION: Fish and Wildlife; Spokane, Washington · Basic Functions: Performs work to support the Colville ...
-
Benefit Specialist II or III, DOE
1 week ago
Cambia Health Solutions Spokane, United States Full timeBenefit Specialist II or III, DOE · Remote opportunity for residents of Oregon, Washington, Idaho and Utah · Primary Job Purpose · The Benefit Development Specialist II utilizes knowledge of current and proposed healthcare regulations and potential benefit offerings to analyze, d ...
-
Technical Support Specialist I/II
5 days ago
Northwest Farm Credit Services Spokane, United StatesAgWest Farm Creditis a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United Stat ...
-
Reliability Engineer II
1 week ago
Jubilant Pharma Limited Spokane, United StatesJubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergen ...
-
Dental Assistant I, II or III
1 week ago
SEA MAR Community Health Centers Cheney, United States Full timePosition Summary: · Full-time Dental Assistant position available for our East Vancouver Dental Clinic. Applicant must be flexible and able to work as requested. Candidate will assist the dental provider in the delivery of dental procedures allowed by the WA State Dental Practic ...
-
Project Engineer I
1 week ago
International Executive Service Corps Spokane, United StatesBuild the future, spark innovation and align your career with purpose. · McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet. · Buildings are a leading contributor to the climate ...
-
Project Engineer I
1 week ago
McKinstry Co., LLC Spokane, United StatesBuild the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet. Buildings are a leading co Project Engineer, Engineer, P ...
-
Systems Database Administrator I/II
1 week ago
WASHINGTON TRUST BANK Spokane, United States Paid WorkWashington Trust Bank, the largest independently-owned, full-service commercial bank in the Northwest, has served personal, private, commercial and wealth management clients throughout the region since 1902. With assets exceeding $8.8 billion and 42 offices throughout Idaho, Oreg ...
-
SBA Loan Processor/Closer I-II
2 weeks ago
Washington Trust Bank Spokane, United StatesPerforms specific duties related to preparing, assembling and verifying the accuracy of Small Business Administration (SBA) loan documentation; prepares various reports for management. Acts as a liaison between the borrower and the SBA Loan Specialist, providing high quality, kno ...
-
Software Development Engineer I
2 weeks ago
Wilbur-Ellis Spokane, United StatesDo you have 1-2 years of hands-on software development experience? Do you have excellent oral and written communication skills? Do you have a solid understanding of writing code for enterprise software systems? If you said yes to these questions, and you enjoy working independent ...
-
Software Development Engineer I
1 week ago
Wilbur-Ellis Spokane, United States Full timeDo you have 1-2 years of hands-on software development experience? Do you have excellent oral and written communication skills? Do you have a solid understanding of writing code for enterprise software systems? If you said yes to these questions, and you enjoy working independent ...
-
Engineer I, Field Service Delivery
1 week ago
Northwest Open Access Network Spokane, United StatesJob Description · Job Description Salary: $61,000 to $85,000 · Job Title: Engineer I, Field Service Delivery · Department: Service Management Office > Network Operation Center · Reports to: Field Service Delivery Manager · Location: Remote, but located in the Southwest side of W ...
Engineer I/II/III - Spokane, United States - Entre Technology Services
Description
Engineer I/II/III Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond.
We want employees that hold our core values of:
Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day.
The Position:
The System Engineer is a strategic technical position within Entre.
This position is responsible for maintaining the design and integrity of customer's IT systems, coordinating complex projects, and implementing IT solutions.
Your daily duties will be assisting the service desk, handling escalation tickets and working on multiple small to medium IT projects.
If you have a passion for customer service, enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the details, then we have the position for you Assists in the installation, maintenance, and general support of systems.
Assists users with questions or problems. May help perform system backups and recovery and install new software. Typically requires a high school diploma. Typically reports to Supervisor or Manager. A02-Intermediate-Senior: Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 3-7+ Years of related experience.Technical Requirements:
Remote Support Software Job Responsibilities:
Miscellaneous Requirements:
Experience:
Desktop Support: 3-7 years (Required)
Customer Service: 3-7 years (Required)
Windows Server support: 2-7 years (Required)
Firewall and Network Support: 1-7 years (Preferred)
Experience: 2-7 years (Preferred)
Managerial:
Training-Knowledge (Partial), Evaluation (Partial), Supervision (Partial) & Process- Policies (Partial)