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Colorado Springs

    Desktop Support Technician - Colorado Springs, United States - AA2IT

    AA2IT
    AA2IT Colorado Springs, United States

    2 weeks ago

    Default job background
    Description
    Job Summary

    We are looking for a Desktop Support Technician for a 3 month contract-to-hire opportunity in Colorado Springs, CO to provide high-level desktop and IT support.

    Qualifications
    • This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
    • A+ Certification or willing to obtain A+ certification within 90 days.
    • OEM Certifications (Dell/Lenovo Etc.)
    • Apple/Mac Experience
    • Imaging from Network and USB
    • Laptop/Desktop/Printer hardware and software support experience
    • ServiceNOW experience
    Responsibilities
    • Paid Training.
    • Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
    • Provide excellent time management and reporting skills
    • Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
    • Manage triage, troubleshooting and resolution to client scope on IT equipment
    • Occasionally works at heights of 20' to 25', lift equipment training provided
    • Document efforts, issues and resolutions, close cases/tickets daily
    • Insight to PC, Printers, Thin Clients, AP's, Servers, Network switch equipment, MFDs, Tablets
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