Network Engineer - Boca Raton, United States - Next Step Systems

Next Step Systems Boca Raton, United States

1 week ago

Description

Network Engineer, Boca Raton, FL

We are looking for a Network Engineer. The Network Engineer should have a mix of technical and customer service skills and have at least 5 years of experience. We are looking for a Network Engineer to provide support for customers. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. Candidates with Cisco certifications are certainly desired or candidates who have more than 8 years of solid network experience are also highly desired. Travel to client sites in south Florida is required.

Network Engineer Responsibilities:

Investigate user problems; determine possible solutions; test and implement solutions as appropriate.

Handle incoming issues via tickets or phone and escalate as necessary.

Follow up with customers and see all tickets through to timely resolution.

Ensure proper recording and closure of all tickets.

Create accounts and configure hardware as needed.

Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.

Do installs, configuration and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.

Assist with network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.

Network Engineer Qualifications:

At least 5 years of experience required.

Proficiency in English, written and verbal.

Great troubleshooting and multi-tasking skills.

Ability to do basic install, configurations and maintain personal computers, networks and related hardware and software.

Ability to communicate basic technical information to nontechnical personnel.

Knowledge of computer and/or network security systems, applications, procedures and techniques.

Ability to identify and resolve computer system malfunctions and operations problems.

Great Customer service orientation.

Skill in establishing priorities.

Great verbal and written communication skills.

Valid Driver s License required, ability and willingness to drive to different locations is required.

Candidates must pass a background check.

Network Engineer Technical Qualifications:

Knowledge of all Cisco Systems is highly desired.

Windows XP and up, Mac OS X, Microsoft Office & Outlook, Adobe.

Active Directory maintenance, and Exchange File Server.

Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).

Client PC connectivity - Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting.

Knowledge of: Modern Windows, Apple, Mac and mobile device operating systems, hardware, and peripherals.

Knowledge of: Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection.

Knowledge of: Methods and techniques used in troubleshooting computer and network problems.

Principles and techniques of operating system and software maintenance, licensing, and backup.

Software tools used to remotely support personal computers.

Research techniques to support staying current and solving technical problems.

Ability to learn and support new systems and applications.

Knowledge of Cisco Voice a plus, but not required.

Knowledge of Cisco wireless including wireless controllers a plus, but not required.

Knowledge of VmWare infrastructure, virtualization, cloud infrastructure a plus, but not required.

CCNA level certification highly desired.

Keywords: Boca Raton FL Jobs, Network Engineer, Cisco Systems, Windows XP, Mac OS X, MS Office, MS Outlook, Adobe, Active Directory, Exchange File Server, PC Connectivity, Ethernet, TCP/IP, VPN, Wi-Fi, Remote Support, Printers, Scanners, Mobile Devices, iOS, Android, PC Hardware, CCNA, CCNE, Network, Networking, Florida Recruiters, Information Technology Jobs, IT Jobs, Florida Recruiting

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