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    Network Engineer - Boca Raton, United States - Next Step Systems LTD

    Next Step Systems LTD
    Next Step Systems LTD Boca Raton, United States

    3 weeks ago

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    Description
    Job Description

    Network Engineer

    We are looking for a Network Engineer.

    The Network Engineer should have a mix of technical and customer service skills and have at least 5 years of experience.

    We are looking for a Network Engineer to provide support for customers. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.

    Candidates with Cisco certifications are certainly desired or candidates who have more than 8 years of solid network experience are also highly desired.

    Travel to client sites in south Florida is required.


    Network Engineer Responsibilities:

    • Investigate user problems; determine possible solutions; test and implement solutions as appropriate.
    • Handle incoming issues via tickets or phone and escalate as necessary.
    • Follow up with customers and see all tickets through to timely resolution.
    • Ensure proper recording and closure of all tickets.
    • Create accounts and configure hardware as needed.
    • Maintain confidentiality regarding the information being processed, stored, or accessed by the endusers on the network.
    • Do installs, configuration and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
    • Assist with network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
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