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    Ultrasound Field Service Engineer II - Tampa, United States - MXR Imaging, Inc.

    MXR Imaging, Inc.
    MXR Imaging, Inc. Tampa, United States

    3 weeks ago

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    Description
    Position Description:

    The Field Service Engineer II is field-based with front-line responsibility for installing, maintaining, servicing, troubleshooting, and repairing diagnostic imaging equipment at clinical sites, and supporting sales and business development efforts.

    Roles & Responsibilities:
    • Conduct preventative maintenance on medical diagnostic imaging systems
    • Install new equipment at customer sites with minimum support
    • Troubleshoot and repair equipment with occasional support from other FSEs
    • Serve as an ambassador of MXR Imaging's Quality Policy by consistently delighting our customers
    • Identify and pass sales leads on to Regional Account Managers and assist in closing new business and contract renewals
    • Other duties as assigned
    Requirements:

    Education & Certifications
    • Bachelor of Science degree in an engineering discipline; electrical, biomedical, or computer engineering preferred
    • Military electronics background desired; Associates (AA) degree acceptable with direct experience
    • Must be eligible to obtain Radiation Safety Certification per state requirements (if applicable)
    Experience
    • 3+ years of direct field service experience preferred
    • 2+ years of ultrasound diagnostic imaging field service experience with Siemens, GE, Philips, Toshiba, Hitachi, and/or Samsung equipment highly preferred
    • Knowledge of ISO 9001/13485 and FDA Quality System Regulation (QSR) quality control guidelines preferred
    • Working knowledge of field service software systems preferred
    Travel
    • Must have a valid, active and incompliance (to company policy) driver's license and solid driving record for a minimum of five years REQUIRED
    • Valid and continuous personal automobile insurance coverage at or exceeding the minimum requirements for coverage in the state where the FSE resides; must be able to provide proof of auto insurance at any time upon request
    • Willing and able to undertake day travel up to 75% of the time
    • Willing and able to undertake overnight travel on short notice up to 50% of the time, including evenings and weekends
    • Willing and able to be on-call, travel and/or work evenings, holidays and weekends, if needed
    • Must live within a reasonable driving distance of a major airport. MXR Imaging reserves the right to determine what constitutes reasonable driving distance or a major airport.
    Competencies
    • Excellent verbal and written English language skills
    • Proficient with MS Office applications, including Excel, Word, and Outlook
    • Quality- and customer-service driven to consistently delight internal and external customers
    • Team player who is willing to go above and beyond to help others
    • Self-motivated, proactive, and resourceful with a positive and professional attitude
    • Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
    • Reacts quickly and adapts to changes in priorities, circumstances and direction
    • Applies high level of attention to detail and accuracy
    • Utilizes strong prioritization, organization, and documentation skills
    • Applies critical thinking skills and proactively solves problems
    • Works effectively with minimal supervision
    • Willing and able to identify new business opportunities and pass leads on to sales team
    Physical Requirements
    • Able to lift 50 pounds regularly throughout the work day
    • Able to lift up to 100 pounds on occasion
    • Able to stoop and crawl; climb up and down ladders; and work in tight, confined spaces
    • Able to drive up to 8 hours each day
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