Solutions Engineer - Orlando, United States - OneRail USA

Description

OneRail is one of the top five fastest growing companies in Orlando. As we grow our need for best-in-class team members also continues to expand. We are excited to be adding a Solutions Engineer career opportunity.

This role will join our Solutions Engineering Team out of our Orlando, Florida headquarters and report to the Director of Solutions Engineering.

This position may be eligible to telecommute from a remote workspace. However, preference/priority will always be given to candidates who express the ability to work on site at OneRail HQ in Orlando, FL (ZIP code

As a Solutions Engineer at OneRail, you join a talented team working together to transform final mile logistics and supply chain operations.

Your role will work alongside the various OneRail teams – to discover how a potential customer can leverage OneRail's platform to eliminate manual processes, save on transportation spend, and aggregate delivery data – and successfully implement it.

A typical day in this role you will solve how OneRail's platform fits into a customer's current systems and processes, addressing current state problems, and generating value for customers.

The Solutions Engineer will work directly with customers to understand their current processes and data to recommend and implement efficiencies.

WHAT YOU WILL DO
Tell a compelling story to prospective customers
Manage multiple projects at a time, in various stages.
Report daily on project status, outstanding risks, and upcoming tasks.
Work with new and existing customers to understand their needs and challenges.
Take a consultative approach to suggest best practices and solutions to problems.
Collaborate closely with team members from Sales to drive new opportunities and expand existing business.
Work with sales and customers to understand customer use cases, data complexities, integrations approach, and operational processes.
Communicate benefits of complex technical solutions and products via industry and business terms to prospects and customers.
Apply and articulate knowledge of OneRail platform including technical pre-sales, implementation of application integration, best practices, and OneRail's APIs.
Review customer data and complete an informative analysis of findings. Present findings to executive stakeholders and ensure they understand the findings.
Deliver recommendations to product and engineering team members based on customer and prospective customer feedback.
Execute product demonstrations of OneRail's platform, which cover specific use cases and functionality customer would utilize.

Execute a Value Engineering Assessment to help connect the dots between customer pain points to a solution from OneRail – which will summarize return on investment and obtainable value for prospective customers.

Produce Statements of Work and solutions/integration designs reflecting the project requirements and how a prospective customer will implement OneRail.
Facilitate responses to RFP's, RFI's, and Information Security questionnaires.
Gather learnings and insights from customer data, through the pre-sales process.

Work directly with existing and new customers to understand their current processes and analyze data, in order to recommend efficiencies.

Implement the recommended solution in a timely manner

Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervisor.

Occasional travel will be required due to customer and company needs –including but limited to customer time studies on site, trade shows, meetings at OneRail HQ.

WHAT YOU WILL BRING TO THE TEAM
3+ years combined experience in pre-sales, a technical role, implementation, or consultative roles focused on SaaS technologies or equivalent.
Ability to proactively identify and communicate risks and opportunities to executive stakeholders.
Excellent verbal and written communication skills.
Highly organized with a strong sense of urgency to meet deadlines.
Strong problem-solving skills with accuracy and attention to detail.
Deep knowledge of how to design and create slides using Microsoft PowerPoint.
Experience reading and comprehending API documentation.
Knowledge and understanding of how to read and discuss JSON and SAML payloads with customers.
Deep understanding of software integrations and how to map integrations between applications.
Understanding of Excel and writing complex formulas in Excel.
Strong mathematical skills to help collect, measure, organize and analyze data.
Knowledge and experience with SQL, including reading and writing SQL queries preferred.
Experience with Business Intelligence and data visualization tools such as Tableau or PowerBI preferred.
Experience creating and making API calls preferred.
Past experience with logistics or supply chain a plus.
About OneRail
OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology.

Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe's, Pepsi, American Tire Distributors, and Advance Auto Parts.

OmniPoint is the cornerstone of OneRail's integrated final mile delivery solution.
Capture .

Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper's "demand signal" from their POS, ERP, or e-commerce system: what was ordered, where it is, where it's going, and when it needs to be there.

Optimize .

OmniPoint uses these data to specify the optimal vehicle for the order's size and weight, as well as any extra services required.

OmniPoint then calculates all-in shipping costs, and optimizes delivery routing.
Execute . Customers can direct deliveries to their own fleet, or to OneRail's nationwide network of 12 million couriers available 24/7/365.
Support .

Deliveries can be supported as they occur by OneRail's skilled Exceptions Assist team to handle unforeseen delivery issues on the customer's behalf.

Follow Up .

OmniPoint enables the consumer or receiving business to track their order delivery in real time, and provide feedback through a customer-branded interface.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in in 2022 and 2023, and received an Inc. Best Workplace award in 2023.
Competitive base compensation
Health and wellness Insurance with generous company contribution (medical, dental, vision)
Company-paid life insurance, short-term and long-term disability
4% 401K match with immediate vesting of Company match
Continuing Education Opportunities
Flexible/Open (Uncapped) Paid Time Off (PTO) Policy
Generous Company-paid Holidays
Recreational and Video games
Large breakroom and lounge
Stocked kitchen and fridges
Onsite restaurant and daily food trucks
Ample free parking
To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit
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How many years of combined experience do you possess in pre-sales, technical roles, implementation, and/or consultative roles focused on SaaS technologies?
Do you have previous experience working within the logistics or supply chain arena? If so, please explain that experience.

Explain your experience in a role(s) working directly with customers to understand their current processes and data to recommend efficiencies and creating solutions to match those needs.

Do you have previous experience with completing and presenting Value Engineering Assessments? If so, please explain that experience.
Do you have previous experience reading/comprehending API documentation? If so, please explain that experience.

Do you have previous experience reading and discussing JSON and SAML payloads with customers? If so, please explain that experience.

Do you have knowledge or experience with any of the following applications? Reading and writing SQL queries, data visualizations tools (Tableau, PowerBi, etc.), API calls (Zapier, Postman, etc.), application integrations, and/or writing complex formulas in Excel.

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