Claims Representative - Boston, United States - Plymouth Rock Assurance

Plymouth Rock Assurance

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Understanding. Engaging. Energetic.

At Plymouth Rock Assurance, our Claims team represents these traits, serving as the first point of contact for our policyholders who have experienced an automobile incident.

As a Claims Representative, you will become part of a fast paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance.

We are looking for high potential individuals to join our fast-track claims unit where you will be exposed to an in-depth training program and given the tools to succeed in this rewarding career path.

Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior claims or supervisor level roles within our company.

Why work for us

11 week fullypaid comprehensive training program NO PRIOR INSURANCE EXPERIENCE REQUIRED
4 weeks accrued paid time off + 9 paid national holidays per year
Tuition Reimbursement
Low cost and excellent coverage health insurance options (medical, dental, vision)
Onsite Fitness center opening Summer 2023 at our Boston Headquarters
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Company sponsored social events
Various Paid Family leave options including Paid Parental Leave

- $3,000 one-time bonus payment on health insurance waiver

Here is what you will do

Customercentric employee: Conveying a calm, caring attitude, you will provide bestinclass service to customers while processing new claims.
Collaborative partner: Working with internal and external partners, you'll support policyholders while their claims are being processed.
Energetic worker: In our fastpaced environment, you will handle customers' needs—quickly, effectively and in a friendly, caring manner.
Problem solver: No day is predictable; you'll utilize outofthebox, creative thinking to resolve a wide variety of claims challenges and customer issues.
Clear communicator: You'll provide policyholders with the information they need by clearly setting expectations and outlining next steps.

Here is what you will bring to the table

A history of working customer service facing roles, hospitality or retail, with previous call center experience a plus
Excellent organizational and time management skills
An Associates or Bachelor's degree preferred
Willingness to continue learning about products, procedures and technical systems as you grow in this role.

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_ __We are currently in a Hybrid work environment

4 days in the office and 1 day work from home_** About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and midAtlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A/Excellent"._

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