Surgical Coordinator - Rosedale, United States - Katzen Eye Group

Katzen Eye Group

Verified Company

Rosedale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Katzen Eye Group is searching for an enthusiastic, patient focused, full time Surgical Coordinator for our Rosedale, Md. office with travel to Lutherville and Bel Air dependent upon the demands of business. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits packaage and
a t
eam oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.
This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry.

Katzen Eye Group is committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients.

Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team.

We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

The
Surgical Coordinator assumes responsibility and accountability for the patient during all phases of the surgery process. Generates and coordinates the necessary information and arrangements for patient surgery including insurance verification and patient medical clearances.

Uses comprehensive knowledge to supervise the surgery process and acts as a liaison between the ophthalmologist and the patient by being the primary point of contact.

Compassion and patience are essential characteristics as most patients may be apprehensive.

This position will require working in partnership with administrative and clinical staff demonstrating that a cooperative interaction between all departments brings success.

Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff including the ophthalmologist, efficiently and calmly.

Responsibilities:

Establish rapport with patients through initial introduction
Explain treatment procedures and review applicable options including doctor recommendations for optimal visual outcome
Arrange and confirm all precertification requirements including insurance priorauthorizations, referrals, and medical clearances
Verify insurance information, accurately calculate, and collect all payments related to surgery including copays, deductibles, and outofpocket fees
Sets surgery date and schedules all pre

- and post-operative appointments related to the surgery

Answer inbound and outbound phone calls with appropriate telephone etiquette
Reviews all presurgery processes including physician instructions
Prepares all patient surgery kits and conducts inventory of products and checks expiration dates on a routine, scheduled basis
Conduct and/or coordinate all presurgical ophthalmological scans as instructed by doctor
Must be willing to travel between locations to support clinic operations (only applicable for multilocation practices)
Must be willing to work early mornings, late evenings, and weekends as required to support business needs
Execute duties of position in a professional and courteous manner
Handle sensitive information in a confidential manner
Perform other tasks and duties as assigned

Qualifications:

High school diploma or equivalent is required
Must be compassionate and can establish confidence and trust with patients
Must have the ability to remain calm and professional under pressure or stress
Highly energetic with a positive attitude
Strong attention to detail
Possess strong written and verbal communication skills
Create and maintain positive interpersonal relationships
Ability to perform as part of a team as well as work independently
One + more years' experience working in medical practice preferred
Successful completion of JCAHPO Ophthalmic Certified Technician/Assistant or an associate degree preferred
Knowledge of medical insurance eligibility and authorization preferred
Basic computer knowledge required
Experience with NextGen, Microsoft, Clearwave, preferred

In Turn We Will Provide:

Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability.
Company paid life insurance.
Paid holidays and generous paid time off.
Paid parking where applicable.
Team oriented working environment where you are heard and respected.
Clear career ladder opportunities.

ESP2