Guest Service Agent/best Western Plus - Oakley, United States - Best Western Delta Inn
Description
Prior Hospitality experience is PREFERRED
We have immediate openings for experienced Guest Service Agents/Night Auditors.
Prior Best Western or Visual Matrix experience is a plus
Must be able to work AM, PM, and Night shifts on weekday,
weekends, and holidays.
Job Purpose:
To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Responsibilities:
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor, or telephone by hand or machine.
- Datestamp, sort, and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax, and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- If functioning in a
Lead Capacity:
(a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation, or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safedeposit box; may order complimentary flowers or champagne for special guests.
- Other duties as assigned.
Job Skills:
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education:
HS Diploma or equivalent.
Experience:
Minimum 3 months hospitality, general office, accounts receivable, or customer service experience.
- We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, or protected veteran status._
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