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    Customer Service Rep 2 - Atlanta, United States - Georgia Department of Public Health

    Georgia Department of Public Health
    Georgia Department of Public Health Atlanta, United States

    4 weeks ago

    Default job background
    Description
    Salary: $31, $35,294.70 Annually

    Location : Forsyth County - Cumming, GA

    Job Type: Full Time Salaried

    Job Number:

    Division/Section: District 2 County Position

    Unit: District 2 - Clerical - Forsyth

    Opening Date: 05/08/2024

    Closing Date: 5/26/2024 11:59 PM Eastern

    Description

    Location: Forsyth County Health Department,428 Canton Rd, Cumming GA, 30040
    Recruitment: This position is open to all qualified applicants
    Pay Grade: G
    Requisition:

    District 2 Public Health serves 13 counties in northeast Georgia, including Banks, Dawson, Forsyth, Franklin, Habersham, Hall, Hart, Lumpkin, Rabun, Stephens, Towns, Union, and White counties. One of the fastest growing regions in the state, District 2 includes rural and urban communities with diverse public health challenges.

    The mission of public health is to promote and protect the health of people in Georgia wherever they live, work and play. We embrace this mission by serving individuals, families, and communities to improve their health and enhance their quality of life.

    Come join the team that's changing the face of public health. We are improving the health of Georgia one community at a time. We are focused on understanding community health challenges and developing smart solutions that allow us to make an impact in our community. We are a team of intelligent and committed individuals who are passionate about public health and serving northeast Georgia. If you want to make a difference in public health, you should join our team.

    In addition to a competitive salary, we offer a generous benefits package that includes employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
    Job Responsibilities

    CSR 2:
    Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

    Additional responsibilities:
    • Answer phones for the Health department
    • Schedule appointments for patients & confirm appointments
    • Maintain patient accounts & records
    • Accepts payment for services
    • Insurance verification & updating insurance information
    • Bi-lingual: able to speak, read and write Spanish
    • Responds to community/health department email & any questions
    Minimum Qualifications

    CSR 2:
    High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

    Additional Information

    To be considered for employment at District 2 Public Health you must complete an online application. This job application can be found at Click on "About DPH" and then "Careers", locate position then click "Apply" to begin your application. Please make sure you have selected the specific job you are interested in and qualified for. You will receive an email or telephone call if you are selected to participate in the interview process. Please do not send hard copies of application materials. All information can be uploaded to the online system.
    Applications must include an email address and daytime phone number where applicant can be reached. Incomplete applications may not be considered.

    Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

    The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

    The candidate selected for this position may be subject to pre-employment drug screening and a criminal records check (fingerprinting). In accordance with Georgia's Drug Free Workplace Act, it has been determined that certain positions warrant pre-employment drug testing.

    As an employee of D2PH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

    Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

    This position is subject to close at any time once a satisfactory applicant pool has been identified.

    District 2 Public Health is an Equal Opportunity Employer.

    For more information regarding employment with District 2 Public Health please visit our website at

    Standard Benefits for FULL Time Salaried Employees
    In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
    No benefits are offered for part time employees.
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